Product Support Sales Representative
Curtis Power Solutions
Charlotte, NC
Compensation contingent on experience and skills of $60,000 + incentives.
Curtis Power Solutions, a subsidiary of Indel Power Group, has an opening for a Product Support Sales Representative at our location in Charlotte, NC location.
Key Responsibilities:
Professional Communication- Seek new opportunities for establishing new PM agreements for power generation maintenance.
- Promote & establish strong customer relationships with CPS to support PM agreement renewals.
- Promptly respond to customer requests for proposals/estimates.
- Communicate with appropriate CPS personnel in the assessment of any customer agreement/contract terms. Contracts must meet minimum profit expectations established by CPS. Deviation from minimum profit expectations must be preapproved prior to contract presentation and execution.
- Communicate with appropriate CPS personnel after successfully obtaining a PM agreement/contract and discuss the details to meet all the requirements and obligations. Regular communication is required with service personnel in order to coordinate the PM schedule and ensure that obligations are being satisfied.
- All customer interaction must be professional and courteous. Customer issues or complaints that cannot be addressed in this fashion should be forwarded to the Service Manager for resolution. Under no circumstances should the Service Sales Representative engage in unprofessional argument with the customer.
- Provide follow up communication on all proposals to properly track award status.
- Perform site visits weekly that must encompass 35% of weekly communication volume
Administrative Processing
- Develop proposals in accordance with scope of supply.
- Assemble supporting documentation to present to CSR when a job has been awarded.
- Sales Proposal
- Parts Quote
- Cost work sheet
- Vendor quotation.
- Credit processing/paperwork
- Review preventive maintenance reports for corrective/follow up actions to promote additional services.
- Weekly review of sales call report with service manager.
- A Service Sales Representative must be trained and proficient in all systems and applications for information relevant to providing estimates and PM proposals.
- The Service Sales Representative must actively monitor all current and future jobs to ensure timely delivery of the scope of supply.
- Provide status updates to all stake holders, including possible delays or change orders.
- This position requires occasional driving
Why Indel Power Group
- Competitive compensation package, DOE
- Rewarding work environment
- Opportunities for relocation & advancement
- Long established, family-owned business
Benefits
- Excellent medical, dental, & vision coverage
- Health savings account
- Short-term/long-term disability and employee life insurance
- 401k, with matching
- Employee Assistance Program (EAP)
- Paid Annual Leave
- Eight Paid Holidays
- Employee Referral Program
- On the job paid training
- Company events and employee recognition programs
Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.
Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Skills Required
- Professional communication skills
- Ability to develop sales proposals and quotes
- Experience in customer relationship management
- Proficiency in systems and applications relevant to sales
- Willingness to travel occasionally
What We Do
The Indel Power Group portfolio encompasses all aspects of on-highway, marine, industrial, oil and gas, and power generation markets across six subsidiary companies. To facilitate and maintain the success of our subsidiaries, we offer support for day-to-day operations across business units. We strive to uphold our family-focused values, remain well-trusted distributors of high-quality products and parts, and provide outstanding service and preventative maintenance. Indel Power Group’s brands are positioned to deliver an exceptional customer experience by offering industry-leading products from well-trusted OEMs, guaranteeing cost-effective and comprehensive solutions.
