Product Support Sales (CMD-605) (2390)

Scope of Work:

WPI Product Support Sales Representatives are professional salespersons possessing an in-depth knowledge of our company, its products, services, and support programs. The PSSR should be positive, professional, and promote WPI. PSSR will be assigned a territory and/or accounts and is expected to contact customers and recommend parts, services, and attachments provided by WPI’s manufacturers and WPI.

Primary Job Responsibilities:

• As a PSSR you will prepare and follow as closely as possible a weekly itinerary
• A Product Support Sales Representative will prepare daily call reports and other information, entered in CRM Series to be reviewed by District Managers and Director of Director of Non-OEM Strategies
• A Product Support Sales Representative will act as a go-between for the customer and WPI's parts and service departments.
• A Product Support Sales Representative will make customer contact on a regular basis to ensure customers are aware of the PSSR role.
• Attend training when available from Manufacture and WPI
• A Product Support Sales Representative will provide product leads and communications with a unit sales representative.
• Stay up to date on new product support offerings made available by WPI's Manufacture and WPI
• A Product Support Sales Representative will quote customers’ parts and service jobs as required coordinating with parts and service.
• Coordinate customer complaints, such as Manufacturer's warranty, policy adjustments, parts prices, etc., with the respective person in each department.
• Inspect & evaluate customer’s equipment, as required, for customer satisfaction.
• Develop customer profiles for assigned customers.
• Deliver Extended Warranty contracts and oil analyzer kits to customers as required.
• Perform other duties as assigned.

Minimum Qualifications:

• Must have a High School Diploma or equivalent, a bachelor’s degree in applied discipline is preferred.
• Must have a minimum of 4 years of previous experience. Relevant post-secondary education, internships, or formal training may be considered toward the required experience.

Knowledge, Skills, and Abilities

• Successful Product Support Sales Representatives understand how their role contributes to the overall success of the business and are motivated by meeting clear performance goals. They operate with professionalism, integrity, and respect for company policies, safety standards, and customer expectations.
• This role requires the ability to work independently while managing a territory and maintaining regular contact with assigned customers. Strong organization and time management are important, including the ability to plan a productive weekly schedule, maintain accurate customer records in CRM systems, and follow through consistently on open opportunities.
• Strong communication and relationship-building skills are essential. Product Support Sales Representatives interact regularly with customers, technicians, parts personnel, and management, often serving as the link between the customer and WPI’s internal teams. The ability to listen, ask thoughtful questions, and help coordinate solutions is critical.
• Successful candidates are comfortable spending significant time in the field visiting jobsites and customer locations. They are observant and able to recognize opportunities to support customers through parts, service, and equipment solutions that help keep machines working and minimize downtime.
• This position also requires dependability, professional presentation, and the ability to represent WPI positively with customers and within the community. Maintaining strong client relationships and protecting company assets and interests are key expectations of the role.
• The position involves regular travel within the assigned territory and occasional overnight travel as required. Work hours may vary based on customer needs.
• Candidates should be comfortable working in and around equipment environments and capable of performing normal physical activities associated with field visits, including lifting up to 50 pounds and bending or twisting during equipment inspections.

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.