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We are seeking a talented Product Support Representative to join our Perth-based Product Support team. In this senior role, you will provide technical and product support to mining customers across Western Australia, helping resolve complex service issues and deliver strong customer outcomes.
About this role:
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As a senior member of our Product Support team, provide technical service support to mining customers across Western Australia.
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Manage the engine life database
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Respond to urgent customer requirements, including complex technical, product and service support issues.
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Liaise with key stakeholders, including customers, engineers, service teams and internal product specialists, to support timely issue resolution.
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Develop strong relationships with our valued customers
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Support escalations by coordinating information, documenting outcomes and providing clear technical recommendations.
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Uphold our Cummins values and adhere to all company policies and procedures
Desirable attributes for this role:
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Excellent communication skills
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Customer centric approach to business
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Able to develop strong, value-based relationships with internal and external stakeholders
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Serve as a technical support resource, providing diagnostic support on complex repair events
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Ability to interpret technical information, prioritise issues and provide practical guidance to customers and internal teams.
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Mechanical training is desirable but not essential.
Compensation and Benefits
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Monday to Friday – 38 hours per week (office based)
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Moderate travel to Pilbara and Perth CBD
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Tool of Trade Vehicle provided
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Annual Salary - commensurate with experience
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Participation in an annual variable compensation (bonus) program
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Salary continuance insurance
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Discounts with select private health insurance
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PC software/hardware and a range of vehicles
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Annual remuneration reviews
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Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Responsibilities
Competencies:
- Collaborates effectively to achieve shared goals.
- Communicates clearly with diverse audiences.
- Builds strong customer relationships and delivers solutions.
- Solves problems by navigating complex information.
- Ensures service capability through effective planning, resources, and network support.
- Values and embraces diverse perspectives and backgrounds.
Experience:
Prior experience in a technical, parts or service role is desirable. To be successful, applicants should possess a strong desire to enter the mining market segment, have a team-centric disposition, and an eagerness to learn.
The Product Support team provides technical and product build planning support to major mining customers, OEMs and the Cummins supply chain team. Working closely with the engineering team to support product troubleshooting, the PSR is an integral part of supporting the product offering and creating a preference for Cummins powered engines across the Pilbara.
About UsCummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.Skills Required
- Provide technical service support to mining customers across Western Australia
- Manage the engine life database
- Respond to urgent customer requirements, including complex technical, product and service support issues
- Liaise with customers, engineers, service teams and internal product specialists to support timely issue resolution
- Support escalations by coordinating information, documenting outcomes and providing clear technical recommendations
- Prior experience in a technical, parts or service role
- Excellent communication skills
- Customer-centric approach and ability to develop strong, value-based relationships with stakeholders
- Ability to interpret technical information, prioritise issues and provide practical guidance to customers and internal teams
- Mechanical training (desirable but not essential)
Cummins Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cummins and has not been reviewed or approved by Cummins.
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Retirement Support — A 401(k) with company contribution/match and both defined contribution and defined benefit pension plans are offered, alongside profit sharing and an employee stock purchase plan. This mix supports long-term savings and financial security.
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Healthcare Strength — Multiple medical plan options (HSA, HSA Plus, PPO) with dental, vision, life and long-term disability coverage are provided, along with telehealth, mental-health support, and wellness tools. In-network protections and HSA/HSA Plus structures are described to help manage costs.
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Parental & Family Support — Paid maternity and paternity leave, family medical leave, and adoption assistance are offered. Reduced or flexible hours and unpaid extended leave options further support caregiving needs.
Cummins Insights
What We Do
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
