Product Support Representative Specialists– GMI Solution

Job Description

FIS Management Services, LLC seeks Product Support Representative Specialists– GMI solution in Jacksonville, FL to work with Exchanges on Mandatory projects: Scope, test and implementation. Analyze the impact of the GMI Client Service Bulletins and annual release upgrades, including regression and functionality testing. Test and deploy the GMI annual PTF versions and MEC (Margin Engine Consolidation) versions in clients’ production environments based on FIS compliance requirements and Clients requirements. Test and implement required changes in GDS (FIS internal software that formats the raw data (settlement prices, margin files) from the clearinghouses to construct standard data formats for consumption by GMI) either to remediate existing vulnerabilities or to accommodate Exchanges initiatives. Address issues raised by business and IT users. Assist internal support teams on fixing complex production stopping issues as part of Level 3 escalation process Assist the development team with environment and test configurations at all stages of software implementation. Provide timely and efficient support for the various PTS applications. Minimize potential application support problems through root cause analysis and monitoring. Analyze existing source code to find bugs and performance issues. Design, develop, test, and implement enhancements and bug fixes. Maintain effective communications with the client community to analyze and understand their problems and needs. Document knowledge on various applications. Share acquired knowledge and provide training to other team members.

REQUIREMENTS: Bachelor’s degree or foreign equivalent in Computer Science, Applied Computer Science, Computer Engineering, or a related field and two (2) years of experience in the job offered or a related occupation: utilizing IBM AS400 technical system; working with financial Market for derivatives; utilizing computer systems and applications including GMI (back-office clearing banking solution) and IBM AS400 system for accounting, inventory management, order processing, and back-office clearing; utilizing SQL, Crystal Reports, and report manager to build complex reports; reviewing and debugging source codes with RPG and XML languages; managing large and highly complex calls/solutions

that require analysis and research; writing test plans and test cases to ensure changes that are made to the application meet client needs and maintain application integrity; working on multiple projects as a project leader or consultant; and managing risks which impacts business unit performance. Telecommuting and/or working from home may be permissible pursuant to company policies.

QUALIFIED APPLICANTS:  Please apply directly through our website by clicking on “Apply Now.”

Privacy Statement

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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