Product Support Representative Senior

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact—in their careers and communities. We deliver innovation that advances the way the world pays, banks, and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:

As a Product Support Representative Senior, you will work with FIS clients across multiple modules to provide in-depth product support with a focus on regulatory reporting. You will take incoming inquiries to resolve customer concerns raised during operation, maintenance, or product application, particularly related to stock market trading order flow and regulatory compliance.

About the team: 

You will be part of a highly skilled team responsible for ensuring compliance with regulatory requirements and providing exceptional client services. The team collaborates with multiple departments to develop and enhance our compliance reporting platform, TCM2.0.

What you will be doing: 

• Handle customer inquiries and resolve support issues related to FINRA CAT and CAIS reporting.
• Provide in-depth product support and research client issues.
• Troubleshoot software application problems and recommend corrective actions.
• Document customer information and recurring technical issues to support product quality and development.
• Engage with multiple teams to develop the compliance reporting platform, TCM2.0.

What you will need:

• Extensive experience (5-10+ years) in stock market order flow, including orders, routes, and trades.
• In-depth knowledge of FINRA CAT regulatory reporting and CAIS.
• Strong analytical, organizational, and time management skills.
• Ability to work independently.
• Excellent communication and problem-solving skills.
• Knowledge of FIS products is a plus.
• Completed 4-year bachelor’s degree

Added bonus if you have:

• Knowledge of FIS products
• Portuguese speaking

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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