Product Support Representative- PSR

Posted Yesterday
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Bealeton, VA, USA
In-Office
Entry level
Industrial • Manufacturing • Industrial Equipment
The Role
Expand product support revenue within an assigned territory by identifying parts and service sales opportunities, preparing quotations, conducting customer and machine visits, completing inspections and warranty documentation, promoting sales programs, maintaining CRM records and call reports, and partnering with Parts, Service, and Sales teams. The role requires customer relationship development, mechanical aptitude, heavy equipment industry knowledge, and effective communication skills.
Summary Generated by Built In

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.


Job Summary:

Expand Linder’s presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder’s “all makes” products and demonstrate by actions that the PSR and Linder are solutions providers.


Responsibilities:

• Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage

• Prepare and present Parts and Service quotations for customers

• Conduct after-sales visit

• Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering

• Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM

• Conduct routine machine visits completing 50-point walk around inspection and present to customers

• Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities

• Develop and maintain partnerships with internal customers (Service, Parts, and Sales)

• Maintain DAILY call reports on CRM

• Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers

• Other tasks as requested by manager


Education/Experience/Skills:

• Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience

• Proficient computer skills

• Skilled in developing inter-personal relationships

• General knowledge of maintenance, repair, parts department functions, sales, and customer needs

• Mechanical aptitude and experience in heavy equipment industry required

• Excellent verbal and written communication skills





Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Skills Required

  • Associate degree or equivalent from a two-year college, technical school, or equivalent education and experience
  • Proficient computer skills
  • Ability to develop interpersonal relationships
  • General knowledge of maintenance, repair, parts department functions, sales, and customer needs
  • Mechanical aptitude and experience in the heavy equipment industry
  • Excellent verbal and written communication skills
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The Company
HQ: Plant City, Florida
478 Employees
Year Founded: 1953

What We Do

Established in 1953, Linder Industrial Machinery is recognized as one of the nation’s premier heavy equipment dealers. Linder, along with its’ dedicated team of employees, is committed to being a valued business partner to customers by offering quality new, used, and rental equipment across 27 branch locations in Florida, Georgia, North Carolina, South Carolina, and Virginia.

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