Product Support Representative III

Job Description

FIS Management Services, LLC seeks Product Support Representative III in Jacksonville, FL to provide in-depth product support to FIS clients by resolving incoming inquiries. Respond to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action. Document customer information and recurring technical issues to support product quality programs and product development. Recreate client issues in test environment and identify and document how applications and systems interact to support business processes. Resolve client concerns raised during installation, operation, maintenance or product application or compatibility matters.

REQUIREMENTS: Bachelor’s degree or foreign equivalent in Computer Information Systems, Information Technology, or related field and four (4) years of experience in the job offered or a related occupation: performing debugging and troubleshooting; performing CMMN(case management model and notation) & BPMN(business process modeling notation processes using Edorasone software; implementing Web Server functionality including IIS (Internet Information Services) settings and rewrite rules, bindings, security Certificates and overall application Hosting knowledge; working with Windows Server; and utilizing SQL skills including SSMS knowledge, SQL Profiler, SQL Maintenance, SQL Jobs to write SQL queries. Telecommuting and/or working from home may be permissible pursuant to company policies.

QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.”

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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