At Premium Audio Company, you'll work at the intersection of iconic audio brands (Klipsch, Onkyo, and Integra) and cutting-edge technology, helping shape how people connect with music in their homes and beyond. Join a team that values innovation, creativity, and quality.
POSITION OVERVIEW
The Product Support Representative I is a key member of the Customer Service Team. This role serves as a frontline liaison to customers, resolving product inquiries, troubleshooting issues, and ensuring satisfaction.
This position is open to remote work. Candidates must have a current and continuing right to work in the United States without sponsorship.
WHAT YOU’LL DO
Respond to phone calls, chats, and support tickets pertaining to questions about company products, including product recommendations and set-up for consumers, dealers and installers.
Diagnose possible problems with products and offer solutions.
Troubleshoot passive, active, and wireless systems.
Identify complex or unresolved issues and escalate them to appropriate team members.
Educate and guide others on product functionality, best practices, and new features.
Provide warranty assistance as needed.
Complete ad hoc projects as directed by the manager.
Other duties as assigned.
HOW YOU’LL DO IT
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Building Collaborative relationships - Developing, maintaining, and strengthening partnerships with others inside or outside the organization.
Individual Efficiency - Effectively managing time and resources so that individual work is completed efficiently.
Problem Solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.
Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.
Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.
WHAT YOU BRING
Minimum of a High School Diploma or GED equivalent.
0-1 year of relevant work experience.
Basic knowledge of MS Office.
Ability to sit for an extended period-of-time.
WHAT WILL HELP
Technical knowledge of audio, home theater, or speakers.
COMPENSATION & BENEFITS
Gentex offers a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. We also offer a range of benefits and programs to meet our employee needs, based on eligibility. Additional details about total compensation and benefits will be provided during the hiring process.
This role offers a base pay of $14.50 per hour.
Premium Audio Company is an equal opportunity employer
Premium Audio Company extends equal employment opportunities to qualified applicants and employees regardless of an individual’s race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.
Assistance
Premium Audio Company is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at [email protected]. Premium Audio Company will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.
Understand your right to work
At Premium Audio Company, we use E-verify to confirm you're authorized to work in the U.S.
E-Verify – English & Spanish
Right to Work – English
Right to Work – Spanish
Skills Required
- High School Diploma or GED
- 0-1 year relevant work experience
- Basic knowledge of MS Office
- Ability to sit for an extended period of time
- Current and continuing right to work in the United States without sponsorship
- Technical knowledge of audio, home theater, or speakers
Gentex Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gentex Corporation and has not been reviewed or approved by Gentex Corporation.
-
Healthcare Strength — Health coverage includes multiple plan designs (PPO and CDHP) with HSA/FSA options, plus short- and long‑term disability and life insurance. Some locations provide an on‑site health clinic, adding convenient access to care.
-
Retirement Support — Retirement offerings include an employer‑matched 401(k) with a 5% company match mentioned and an Employee Stock Purchase Program. Salaried roles may also receive stock equity bonuses.
-
Strong & Reliable Incentives — Quarterly profit‑sharing bonuses are available and often viewed as a strong part of total compensation. Total rewards are sometimes characterized as good for the area when these bonuses are included.
Gentex Corporation Insights
What We Do
Gentex is a global, high technology electronics company that is managed by engineers and others who understand the freedom and discipline that's required to run an entrepreneurial company. We are a unique, profitable company that is vertically integrated in highly automated electronics, CMOS camera development and manufacturing, vacuum coatings, and glass bending and fabrication. We specialize in a broad spectrum of technologies and processes to deliver high quality products to the automotive, aerospace and fire protection industries. Thank you for visiting the Gentex Corporation (“Gentex”) LinkedIn page. This page is intended to share information about Gentex, its products and corporate culture. If you have specific questions about Gentex, please call our main phone number at 616.772.1800. Any content, views, opinions and/or responses to questions uploaded, expressed or submitted by third parties on the Gentex LinkedIn page, other than the content provided by Gentex, are solely the views, opinions and responsibility of the person submitting them and do not necessarily reflect the opinions of Gentex. Gentex reserves the right to terminate any user's ability to access this LinkedIn page, and to edit or delete any material it deems inappropriate and/or in violation of any Gentex policy, including but not limited to: Equal Employment Opportunity, Discrimination and Harassment, Workplace Violence, Non-Solicitation, Conflict of Interest, Confidentiality, and Insider Trading.
