Product Support Professional

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At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
Product Support Professional
Location: Ottawa, ON
About this opportunity:
As a crucial member of our Technical Support Organization, you will be supporting the newest technologies and products developed at Ericsson and contributing to our digitalization journey. This role will provide you with a unique opportunity to gain hands-on experience and develop your skills in a dynamic and multicultural environment.
What you will do:
• Learn and apply troubleshooting methodologies across subsystems, nodes, and RAN levels, end-to-end.• Collaborate with a skilled and supportive team to drive investigations and analyses of customer issues.• Perform fault reproduction and handle configurations in Ericsson's environment, gaining a deep understanding of RAN SW architecture and its connection to 3GPP standards.• Engage in hands-on operation and maintenance tasks, SW/HW configuration with guidance from experienced colleagues.• Participate in technical leadership activities, contributing to task force handling and effective communication with customers.• Actively share your growing competence and insights within the support community, and propose innovative solutions to improve products, processes, and tools.• Support our digitalization efforts by exploring and implementing AI and Machine Learning solutions to enhance operational efficiency and effectiveness.
This role is designed to help you build a strong foundation in product support, while also encouraging creativity, innovation, and continuous learning. You will be mentored by experienced professionals and have numerous opportunities for professional growth and development.
The skills you bring:
• Bachelor's or Master's degree in Computer Science, Software Engineering, Telecommunications, Mathematics, or a related field.• Practical knowledge in scripting languages (e.g., Python).• Interest in Artificial Intelligence and Machine Learning.• Understanding of product development and Product Lifecycle Management.• Basic knowledge of Lean and Agile methodologies.• Excellent speaking and writing skills in English.• High degree of flexibility to work in a changing environment and under customer pressure.• Customer-first mindset.• Self-driven with a commitment to continuous competence development.• High ethics and compliance standards, with a commitment to Ericsson values.• Strong interpersonal skills: ability to work well with people and network effectively.• Innovative mindset with the ability to adapt and respond to change.• Enthusiasm for delivering results and meeting customer expectations.• Strong planning and organizational skills.• A spirit of creativity with a can-do attitude.• Motivation and curiosity to explore and learn.• Self-confidence and a positive, contagious energy.• Enjoy working in a team environment.• Out-of-the-box thinking to come up with innovative solutions.• Attitude to drive things to closure.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Ottawa (Country/ City)
Job details: Developer
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Salary Range:• Bachelors: $81,700• Masters: $90,300
Hiring Bonus:• Bachelors: $8,500• Masters: $11,500
Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Core level coverage is paid for fully by Ericsson.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee's contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, at least 3personal days, minimum 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.