Product Support & Operations Engineer

Reposted 11 Days Ago
Be an Early Applicant
Moschato
In-Office
Entry level
Information Technology
The Role
Provide operational support for software applications, assist user onboarding, maintain support records, and resolve issues collaboratively and efficiently.
Summary Generated by Built In

We are Printec

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier. 

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the video to discover some of our business solutions.

Responsibilities

  • Provide operational support and maintenance for medium- to large-scale software applications and projects
  • Support training efforts and onboarding for new users by providing guidance and documentation.
  • Maintain detailed records of support cases, including actions taken and outcomes, using appropriate ticketing or issue tracking systems.
  • Collaborate with cross-functional teams to resolve issues, perform analysis, and deliver high-quality solutions
  • Exhibit strong analytical and troubleshooting skills to address technical challenges effectively.
  • Demonstrate a proactive, positive attitude and contribute actively as a reliable and collaborative team member
  • Solution and delivery oriented with ability to work on multiple projects simultaneously

Requirements
  • University degree in Computer Science or Information Technology (MSc in Computer Science is a plus).
  • Experience in SQL & relational databases, with emphasis on MS SQL Server 2012 or higher
  • Very good understanding and experience in Application Servers (IIS) and Windows server environments
  • Familiarity with web apps, mainly in Angular as front-end and .NET Core as backend
  • Familiarity with integration / functional / UI Automation testing is a plus
  • Good knowledge of Application Servers (IIS) and Windows server environments
  • Strong analytical and problem-solving skills, with a proactive and team-oriented mindset.
  • Ability to work on multiple projects simultaneously and adapt to dynamic business requirements.
  • Excellent command of Greek & English language

Benefits
  • 💸 Competitive remuneration, including ticket restaurant card
  • ☀️Early Summer Fridays
  • 👩‍⚕️ Group private health & life insurance programme
  • 🧠 Mental health support, including one-on-one sessions
  • 🤝 A buddy to support you during your onboarding
  • 📈 Personalised development plan and opportunities to participate in internal or external trainings; unlimited access to LinkedIn Learning platform
  • 👥 Employee referral bonus so you can bring your friends to work
  • ☕ Office perks like coffee and fruits corner
  • 🎁 Marriage and childbirth gifts
  • 🎓Summer internships for employees’ kids aged 18-25 years old
  • 🌍 ESG and volunteering group activities
  • ✅ Certified work environment by SHARE Equality Label®

As part of our dedication to diversity, Printec is committed to Equal Employment Opportunity without regard for race, nationality gender, disability, sexual orientation, gender identity, or region.

Printec regrets that due to the large number of applications received, we will only contact those who solely correspond to the job requirements as listed above. All applications will be treated with strict confidentiality.

Top Skills

.Net Core
Angular
Iis
Ms Sql Server
SQL
Windows Server
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The Company
HQ: Vienna
670 Employees
Year Founded: 1988

What We Do

Did you know that Printec is behind your daily transactions?

Printec is a leader in business-to-customer transaction technologies in 17 countries in Central and Eastern Europe, offering a wide range of technology solutions that help improve human interactions, making everyday life easier.

Through our wide range of technology solutions and services we enable businesses to leverage innovative technology to provide a superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Our solutions are behind everyday transactions: from cash transactions via ATMs, to card transactions, self-service solutions and more, enabling hundreds of organizations in Europe to meet and exceed their customers'​ expectations, while at the same time optimising their operations, creating cost efficiencies.

With our presence of over 35 years and more than 950 highly qualified and experienced professionals, Printec is one of the fastest-growing information technology groups in Central and Eastern Europe.

Watch our recent video for our 35th anniversary where colleagues share 35 facts and highlights about Printec to get to know us better: https://www.youtube.com/watch?v=zgFbdkR1XmU

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