Product & Support Officer

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

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The Product & Support Officer is to provide a high quality, customer driven service by efficiently and accurately addressing customers’ needs.  The Product & Support Officer is also responsible to handle any back office duties within the Operations Department which include:

• Assist customers and partners whenever they engage with the company by telephone or by email regarding any enquiries, troubleshooting problems and provide information regarding the organization’s products or services; 
• Visit customers when necessary to service existing and newly acquired customers or handling inactive customers;
• Ensure daily operation including; application input and maintaining/keeping systems up-to-date with the customers’ info;
• Take action on any technical issues while liaising internally to be able to solve. Report incidents in the case of incorrect functionality;
• Assist in projects to ensure that these are implemented within the agreed timeframes;
• Assist in any PoS User Acceptance Testing (UAT) so this is done in a timely manner to meet the deadlines;
• Support the line manager in the compiling and submission of Monthly Returns;

Skills / Abilities / Qualifications required

• O Level standard of Education;
• Ideally possess a minimum of one year of experience in office duties;
• A good level of written and spoken English and Maltese;
• Proficient in MS Word and Excel and basic IT competency while eager to learn new systems as required;
• Ability to build and maintain good working relationships;
• Highly flexible with excellent organisational skills and customer service skills;
• Able to work on own initiative and prioritise workload;
• A good team player.

The successful applicant will be working 40 hours a week over a five day basis, from Mondays to Fridays. On the job training is provided to the chosen candidate.

Don´t hesitate to send us your CV!

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].