Join us at Butler Machinery as a Product Support Manager
Location: Rapid City, SD or Pierre, SD
Department: Service Operations - Aftermarket
Type: Exempt, Full-Time
Region Coverage: Rapid City, Pierre, Chadron, Kearney
Why This Role Matters
The Product Support Manager at Butler Machinery is a vital leadership role responsible for enhancing operational efficiency, safety culture, and customer satisfaction across service and parts departments. With over 50% travel, this position ensures consistency across store locations by reviewing KPIs, financials, and safety practices, while also collaborating with manufacturers like Caterpillar on Dealer Excellence programs and warranty decisions. This is not an IT role; but rather centers on supporting team development, promoting manufacturer programs, and driving strategic growth in aftermarket services—all aligned with Butler’s mission to build long-term relationships founded on trust and mutual success.
What You’ll Do
- Provide support to the Service and Parts Team in your region, including travel to those stores.
- Assist with meeting metrics and attributes set by Caterpillar.
- Conduct contamination control audits, review customer surveys, and provide support to the store for ways to improve customer experience.
What You Bring
- Technical/Mechanical knowledge and Caterpillar or AGCO product experience is a must.
- Proficient with supporting systems like DBS, Service Link, or other related systems preferred.
- Ability to travel an average of 2-3 nights per week to visit stores, off-site meetings, etc.
- Ability to build relationships and be self-sufficient.
- Completion of Lead Yourself of internal candidate is preferred
What We Offer
- Competitive pay & profit sharing — including 10% employer retirement contributions, with an additional 5% based on profit
- Company Vehicle Benefit - You will be provided a company vehicle that will include all payments, insurance, gas for all driving needs (work or personal), and repairs
- Healthcare coverage – comprehensive medical, dental, and vision insurance
- Wellness support — wellness incentives, telehealth, and a company-funded EAP
- Growth opportunities — tuition reimbursement, training programs, and a customized onboarding experience
- Financial flexibility — SmartDollar, Legal Shield, identity protection, and HSAs
- Recognition & engagement — structured programs and feedback-driven culture
- Community impact — paid volunteer time to give back locally
Ready to Apply?
Apply online or contact [email protected] with any questions. We can’t wait to meet you!
EOE/Vet/Disability
#LI-Onsite
Skills Required
- Technical/Mechanical knowledge
- Caterpillar or AGCO product experience
- Proficient with supporting systems like DBS or Service Link
- Ability to travel 2-3 nights per week
- Completion of Lead Yourself training
What We Do
Since 1955, Butler Machinery Company has been committed to offering the best in construction and agriculture equipment solutions and dealer support. We strive to keep our customers running with help from our 20 locations in North Dakota, South Dakota, Nebraska and Montana. We promise to provide the best in sales, rental, parts and service, from your initial purchase and years to follow. Our goal is to give you the peace of mind that comes from knowing that you have a dealer who is going to help you increase profitability by creating the best solution for your problem. With our rapid parts availability, the industry’s largest fleet of field service trucks, and our highly skilled service technicians, we know we have what it takes to keep you up and running. Providing the best in customer support has always been a top priority, and is what sets us apart from the competition. Our mission is to build long-term relationships, founded on trust, creating mutual growth and success. At Butler, we believe our team is our greatest asset. We believe in working together and treating each other with dignity and respect. We are customer driven. We strive to exceed our customers’ expectations, but never at the cost of our values. We believe that integrity is paramount. Our word is the cornerstone of our business and we will earn the trust of those we serve. We believe in accountability. We understand the impact of our decisions and accept responsibility for our words and our actions. We believe in excellence through innovation, life-long learning and professional development. We believe in uncompromised safety. We are collectively responsible for the safety of one another in all workplace situations.
