The Product Support Manager provides technical support both internally to Sandvik and externally to customers/end users. This role works closely with factory aftermarket and product management as well as account management, sales area parts planning, and field service with a dedicated field service team and potential product specialist(s) reporting into it.
This role will also oversee workforce planning, safety, equipment, and operational standards in alignment with both customer and Sandvik policies.
Additionally, this role identifies, develops and evaluates new product ideas, enhancements to existing product portfolios or strategic product portfolio extensions, makes spare/on-site support stocking recommendations, and translates research discoveries into usable and marketable products.
Actively participates in New Product Development planning, trialing and customer validation when required
Sponsors, sets priority, plans and tracks all phases of the product life cycle, from inception and throughout operation.
What We Do
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for manufacturing, mining and infrastructure industries. Its operations span more than 150 countries and employed approximately 42,000 people in 2025. Founded in 1862, it originated with Göran Fredrik Göransson’s industrial success using the Bessemer method for steel production. This history underpins its industrial engineering heritage.
