ATEXIS Spain (An Alten Company)
The ATEXIS Group is a multinational consulting firm specializing in providing engineering support services to clients, including leading companies in the aerospace, defense, marine, rail, energy, and industrial sectors.
Job Description
We are looking for a Product Support Manager to be located on-site at the Customer Maintenance Centre (MRO) to work representing the Technical Cooperation Partner.
The ideal candidate must have a thorough knowledge of the equipment from its initial design stage and will be unconditionally authorized to act on behalf of the partner company and commit it to future actions.
Key Responsabilities:
- Act as the single point of contact for the airline on all commercial, technical, and project management issues, including all formal correspondence.
- Manage and supervise other key personnel of the partner company on-site.
- Oversee all relevant equipment defects on-site within the maintenance facility and liaise with the airline and its appointed MRO.
- Organize and lead daily maintenance meetings, ensuring all action items are addressed in a timely manner (taking responsibility for any consequences arising from open items).
- Conduct daily on-site equipment audits, identify new issues, resolve existing problems, and communicate stock status when shortages occur.
- Serve as the main focal point for Entry Into Service support and gap analysis management, maintaining continuous contact with home base engineering support.
- Monitor service level performance and reliability metrics of the equipment.
- Hold full authority and responsibility for the overall delivery of the services.
- Education: Degree in Engineering.
- Experience: Around 5 years as Contract Manager, Product Support Manager, or similar roles.
- Domain Expertise: Desirable experience in aeroespace
- Product Knowledge: Proven involvement in equipment development from the initial design stage.
ATEXIS is an employer committed to equal treatment. We value diversity and encourage applications from people of all sexual orientations, gender identities, or expressions. With a wide range of project opportunities and internal development possibilities, you’ll have the chance to take your career to the max. 🚀
Skills Required
- Degree in Engineering
- About 5 years experience as Contract Manager, Product Support Manager, or similar
- Proven involvement in equipment development from initial design stage
- Authorization to act and commit on behalf of the partner company while on-site
- On-site presence at the Customer Maintenance Centre (MRO)
- Experience in aerospace (desirable)
What We Do
ATEXIS is an international company of the ALTEN Group, a global leader in engineering and IT services, with headquarters in 30 countries and 57,000 employees worldwide. At ATEXIS, we innovate to enable more sustainable and secure technology for the future of society. We do this by helping our customers with the operations and maintenance of complex systems, such as aircraft, ships or helicopters, from the design phase through to end-of-life or second life. Our goal is to make them more durable, improve their performance and optimise their lifecycle cost. Our customers include major leaders in the Aerospace, Defence, Railway, Naval, Energy and Industrial sectors, to whom we provide services in Technical Documentation, Training (eLearning, Operations and Instruction Manuals), Operations and Maintenance Engineering, such as RAMS (Reliability, Availability, Maintainability and Safety) and ILS (Integrated Logistic Support). Our team, which more than 1,200 employees, is made up of the best experts in the industry from more than 20 locations, including offices in Spain, France and India. At ATEXIS, every day is a new challenge that requires us to have the best talent. That's why we want to count on you! Do you want to work with us? Don't miss out on our vacancies.
