Job Description SummaryAt Avio Aero, a GE Aerospace Company, we’ve been reimagining the power of flight for more than 100 years. We are specialized in the design, production and maintenance of components and systems for both the civil and military aviation.
The Product Support Engineer will demonstrate accountability to coordinate and lead services technology activities, with main focus on Instructions for Continued Airworthiness (ICA) process and Entry Into Service (EIS) readiness for NPI program. Additionally, will contribute to ensure the continuous operation of our fielded products capturing products reliability, availability, maintenance, safety and other performance parameters.
The PSE role is the voice of the customer within GE internal organizations; will act as technical point of contact for external customers, TCH/airframers/airlines/MRO shops. The PSE also translates the internal GE to an external communication that is clear and transparent, keeping the customer at the forefront and ensuring they have the most relevant information to keep their fleet safe and operational.Job Description
Essential Responsibilities
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Lead Integrated Logistic Support (ILS) plan definition and execution.
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Define and maintain content of Instruction for Continued Airworthiness (ICA) for relevant modules, including technical manuals definition, author Service Bulletins and customer technical communications.
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Support fielded engines lines to ensure continuous operation of our modules, with main focus on reliability monitoring, fleet issues and field investigation and root cause analysis.
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Disposition to field service requests coming from customers and MRO shops (24/7 AOG support, DRs, Inquiries,…) with definition of technical recommendation for serviceability.
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Work collaboratively within a module team (global PSE, repair, design) to provide guidance on field problem resolutions, corrective action implementation, and produce results to meet customer needs.
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Report to leadership on execution of fleet management milestones.
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Act as technical interface with customer to build mutually beneficial relationships through teleconferences and the annual face-to-face sessions.
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Reporting to leadership on execution of fleet management milestones.
Qualifications/Requirements
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Master's Degree in Engineering or other “STEM” Majors (Science, Technology, Engineering and Math) from an accredited university.
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Previous experience in engineering position in aerospace industry.
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Experience in fleet management field issues resolution.
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Good analytical skills and knowledge of aero-engines architectures and applications.
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Able to prioritize work, plan milestones and communicate effectively to external customers and auditors.
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Strong interpersonal and communication skills.
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Fluency in English, both written and oral.
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Work Visa, according with local regulation, is required.
Desired Characteristics
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Proven experience of processes related to instructions for continued airworthiness.
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Knowledge of aeronautical Certification rules, ie EASA Part 21 and Part 145.
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Experience in developing and delivering customer centric solutions.
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Demonstrated ability to analyze and resolve problems.
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Demonstrated ability to lead programs/projects
What we offer
Smart working and work life-balance
Avio Aero, when possible, promotes remote work and encourages a good, healthy and satisfying work-life balance. We value our employees’ wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone’s psychological safety and daily needs.
Total Rewards
At Avio Aero, we understand the importance of Total Rewards. As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan:
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Performance related bonuses and local bonus scheme
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Flexible benefits platform
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Life and injury insurance
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Medical cover
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Employee assistant program
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Employee special awards (service and recognition)
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Local special agreements and discounts
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English and languages training for you and one member of your family
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Technical, Leadership and development trainings
Inclusion & Diversity
Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment. Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.
We are not all the same. Just be Yourself @AvioAero!
Additional Information
Relocation Assistance Provided: No
GE Aerospace Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Aerospace and has not been reviewed or approved by GE Aerospace.
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Healthcare Strength — Health coverage spans medical, dental, vision, prescription drugs, behavioral health support, and some on‑site healthcare options. Wellbeing programs emphasize physical, emotional, and social support and are often characterized as part of a top‑notch package.
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Retirement Support — Retirement programs include a 401(k) with company contributions, long‑term financial planning tools, and vesting provisions. Legacy pension benefits remain for eligible employees despite the plan being frozen.
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Leave & Time Off Breadth — Time‑off offerings include paid vacation, holidays, sick time, personal days, and flexible work arrangements, with permissive PTO noted for some salaried roles. Family support includes generous parental leave and adoption assistance.
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