Igloo is seeking a detail-oriented intern with an insurance background to support our daily operations and product quality assurance. This is a hands-on role where you will help ensure our insurance products work perfectly on partner platforms (e-commerce apps) and assist the team with essential market research and reporting.
Requirements
1. Operational Support
- Daily Health Checks: Conduct routine manual checks on partner apps (e.g., checking checkout pages on partner platforms) to ensure insurance add-ons are appearing as designed.
- Claims Process Testing: Regularly review the claims submission portal to verify that forms, and uploads inputs are working as expected for customers.
- Product Mapping Support: Assist the operations team in mapping data with insurance products.
2. Market Research & Competitor Tracking
- Price Benchmarking: Browse platforms to record insurance pricing, coverage limits, and promo rates for comparisons.
- User Journey Audits: Act as a "keen-eyed customer" to check terms or details in the "Terms & Conditions" and fine print of insurance products.
- Documentation: Compile screenshots and notes on user interfaces (UI) to help the team understand market trends.
3. Data Support & Reporting
- Data Hygiene: Assist in cleaning and organizing raw data in Excel to prepare it for analysis.
- Performance Tracking: Help update daily or weekly tracking sheets related to policy sales, premiums, and claims.
Administrative Support: Support the teams with meeting scheduling, preparing slide decks for reviews, and other ad-hoc administrative tasks.
- Education: Undergraduate student in Mathematics, Economics, Insurance, or Actuarial Science.
- Essential Skills:
Strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) for reporting.
High attention to detail (able to spot broken flows or incorrect descriptions).
Strong written and verbal communication skills in English.
- Nice to Have:
Experience with SQL or Python (or a willingness to learn).
Experience with AI such as ChatGPT or Gemini.
Passion with e-commerce shopping (Shopee/Lazada).
What You Will Learn- Insurance Operations: How embedded insurance policies are actually sold, issued, and claimed in the real world.
- Market Analysis: How to conduct professional competitor research and price benchmarking.
- Product QA: Best practices for testing digital products and user flows.
Top Skills
What We Do
Igloo is a full stack insurtech startup founded in 2016. It leverages big data, real-time risk assessment and end-to-end automated claims management to create innovative B2B2C insurance solutions for platform partners and insurers. Igloo’s insurance solutions enable companies to eliminate their exposure to operational risk, create new revenue streams and optimise and enhance existing products.
