We are looking for a Product Support Intern to assist customers and internal teams with product-related queries, issue identification, troubleshooting, and day-to-day product operations. The role provides exposure to product support, processes, troubleshooting, and product analysis.
● Provide first-level support for product and application-related queries.
● Understand user issues, reproduce problems, and identify possible root causes.
● Log, track, and follow up on product issues and bugs.
● Coordinate with Product, Engineering, Support, and Operations teams for issue resolution.
● Maintain proper documentation of recurring issues, resolutions, and FAQs.
● Monitor product-related tickets and ensure timely follow-up.
● Assist in testing fixes and validating product enhancements.
● Analyse user feedback and identify recurring product issues.
● Support preparation of product reports and operational dashboards.
● Prepare training material and knowledge base content for new features and product releases.
● Escalate critical or unresolved issues to the appropriate team.
RequirementsRequired Skills
● Good communication and problem-solving skills.
● Basic understanding of web/mobile applications.
● Ability to understand and document business and technical issues.
● Basic knowledge of Excel/Google Sheets.
● Basic knowledge of SQL, APIs, or Postman is an advantage.
● Good attention to detail.
● Willingness to learn product, technology, and business processes.
● Basic understanding of JIRA or any ticketing system
● Exposure to software testing or QA.
● Understanding of fintech/NBFC products and processes is a plus.
● Basic analytical and troubleshooting skills.
● End-to-end product support processes.
● Issue management and root-cause analysis.
● Product testing and release validation.
● Working with Product, Technology, QA, and Business teams.
● Customer/user journey and product improvement processes.
Bachelor's degree in any relevant discipline. Students/fresh graduates with strong analytical and communication skills are encouraged to apply.
● Ticket/issue resolution turnaround time
● Accuracy of issue identification
● Quality of documentation
● Follow-up and coordination
● User satisfaction and issue closure
Benefits
Skills Required
- Good communication and problem-solving skills
- Basic understanding of web and mobile applications
- Ability to understand and document business and technical issues
- Basic knowledge of Excel or Google Sheets
- Good attention to detail
- Willingness to learn product, technology, and business processes
- Bachelor's degree in a relevant discipline
- Basic knowledge of SQL, APIs, or Postman
- Basic understanding of JIRA or another ticketing system
- Exposure to software testing or QA
- Understanding of fintech or NBFC products and processes
- Basic analytical and troubleshooting skills
What We Do
SarvaGram is India's 1st rural household-centric platform for financial services, risk mitigant & productivity enhancement Farm tools. We provide Loan & Insurance services, currently in the states of Maharashtra, Gujarat, Rajasthan, Karnataka & Telangana. We offer Farm loan, Business loan, Home loan, Consumer durable loan, Personal loan, Gold loan. One-stop-shop for all types of credit needs. Our Insurance partners are HDFC Life, Bajaj Allianz and HDFC ERGO. Farm Mechanization services are provided through our franchisee partners SarvaMitra who is local to your village and has implements for all seasons on pay per use basis. Website http://www.sarvagram.com
