Product Support Engineer

Job Description Summary

The Product Support Engineer is a key member of the Global Deployment Specialists team, responsible for installing, configuring, and providing technical support for hardware solutions across diverse environments. This role ensures that deployed equipment operates reliably, meets performance standards, and delivers a seamless experience for customers.

In this role you will:

• Possess the necessary technical/functional knowledge and experience in electronics, IT, and electromechanics.

• Knowledge of diagnostics and troubleshooting.

• Knowledge of Amadeus's business and how it relates to your area.

• Strong communication and teamwork skills.

• Proactive, responsible, and flexible.

• Makes recommendations on new solutions and proposes improvements by analyzing various sources of information.

• Works with a moderate level of guidance and direction from the manager.

Specific accountabilities:

• Install and configure hardware, perform hardware tests, and ensure proper operation.

• Install Windows, configure Windows settings, and install firmwares.

• Implement company-specific technology solutions.

• Diagnose and resolve technical issues with equipment and systems.

• Provide technical training to users/customers and support and maintenance staff.

• Provide post-installation technical support and UAT.

• Collaborate with internal teams.

About the ideal candidate:

• Solid background in electronics, IT, and electromechanics.

• Strong knowledge of diagnostics, troubleshooting, and hardware/software integration.

• Experience with Windows installation, configuration, and firmware updates.

• Ability to implement and support company-specific technology solutions.

• Fluent in English.

• Ability to deliver technical training and clear guidance to end-users and support staff.

• Willingness and availability to travel extensively.

What we can offer you:

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Join us and take your career to the next level while making a significant impact on product development and user experience!

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.