Sonatype

Product Support Engineer

Posted Yesterday

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Hyderabad, Telangana

Hybrid

Junior

Software • Cybersecurity

Sonatype is the software supply chain management company.

The Role

Diagnose and resolve customer issues for Sonatype products by reproducing environments, debugging incidents, escalating feedback, maintaining the knowledge base, and responding via cases, email, chat, and phone.

Summary Generated by Built In

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.

As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.

More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.

At Sonatype we take a different approach to product support. Our worldwide team consists of talented technical contributors who see product support as an engineering challenge. We write code which lets us quickly replicate customer environments, analyze data from customer systems to pinpoint problems, replicate issues from recorded activity, and more. Our team members work directly with development teams, sales, and customer success to ensure the best possible customer experience. There are lots of interesting technical challenges to solve every day, and many opportunities to learn new skills and technologies. And our Product Support Engineer have a long-term career path that enables them to grow into Senior Product Support Engineer and Staff Product Support Engineer. Does this sound interesting? Great, we’re hiring now!

Job responsibilities include but are not limited to:

Debug, and troubleshoot incidents with Sonatype products and solutions
Replicate customer issues
Assist product management in developing and prioritizing enhancement lists
Summarize, communicate, and escalate customer experiences to management
Contribute to and maintain Knowledge Base
Respond to customer inquiries via support cases, email, chat and phone

Required Experience / Skills:

6 months to 2 years' experience supporting complex enterprise software solutions
Familiarity with the Java programming language
Passion for providing the best support experience possible
Exceptional communication skills - written and verbal
Familiarity with Linux command line tools
Experience with networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)

Experience with any of the following will be highly preferred

Java based application troubleshooting and support
Experience with basic scripting (Python, Bash, Groovy, etc.)SCM and CI/CD and associated tools (Jenkins, Bamboo, etc.)
Component management build tools (Ant, Maven, npm, NuGet etc.)
Container technologies (Docker, Kubernetes, etc.)
SQL and databases (H2 and Postgres in particular)
Sonatype, jFrog, Snyk, Whitesource or similar products
Software development (JAVA in particular)
LDAP and SAML
Deployment/Configuration of Cloud platforms such AWS, Azure and GCP

Education

Open to consider candidates who have graduated who have pass out in 2024/2025 and are currently working.

At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

Top Skills

Firewalls

HTTP

Java

Ldap

Linux

Proxies

Sockets

Ssl

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The Company

HQ: Fulton, MD

600 Employees

Year Founded: 2008

What We Do

The Sonatype journey started almost 15 years ago, just as the concept of “open source” software development was gaining steam. From our humble beginning as core contributors to Apache Maven, to supporting the world’s largest repository of open source components (Central), to distributing the world's most popular repository manager (Nexus), we’ve played a meaningful role in helping the world embrace the power of open innovation.

We empower developers and security professionals with intelligent tools to innovate more securely at scale. Our platform addresses every element of an organization’s entire software development life cycle, including third-party open source code, first-party source code, and containerized code. Sonatype identifies critical security vulnerabilities and code quality issues and reports results directly to developers when they can most effectively fix them. This helps organizations develop consistently high-quality, secure software which fully meets their business needs and those of their end-customers and partners. More than 2,000 organizations, including 70% of the Fortune 100, and 15 million software developers rely on our tools and guidance to help them deliver and maintain exceptional and secure software.

Why Work With Us

We're on a mission to change how the world innovates by making software development easier. Already used by 15 million developers, we have lofty goals for our technology to be in the hands of every engineering team. And, we need you to do that. Join us!