About this opportunity:
We are now looking for a Product Support Professional to join our team in EUHW CX TS APAC in Japan. As a member of the team, you will providing technical support to customers utilizing our products. The primary objectives include ensuring the smooth integration of our products into customer networks and promptly addressing any arising issues. This job demands close interaction with BNEW Development teams, Systems & Technology, and Product Line and Customers. This role will give excellent opportunity to be exposed to various functions across the EUs as well as to the EU Leadership team. The main tasks and responsibilities are to handle the technical dimension of proof of concepts, demos, trials, product introduction, deployment, maintenance, and support operations of different products, to improve customers product perception through:
Main Responsibilities:
- Drive and support investigation and analysis of customer issues according to established processes (CSR, Design consultations, TRs etc) and be an interface to design for issue resolution.
- Interact with customers professionally and courteously to understand their technical issues and provide appropriate solutions.
- Perform fault reproduction during the troubleshooting in Ericsson environment (e.g. labs).
- Support 24/7 emergencies, FTS (follow the sun) and on call duties.
- Collaboration with design teams during the initial stages of product development to offer insights based on real-world product behaviour and usage in the field.
- Support FFI projects and provide guidance during the product introduction activities and focused deployment phase (roll out support for strategic products).
- Supporting PoC, demos and trials.
- Should be able to support and execute deployment activities in own lab or network environment, and in a customer network.
- Enhance technical proficiency through knowledge sharing, training, mentorship, and continuous learning initiatives.
- Evolve in AI transformation journey
You will
- Have broad RAN/ERS knowledge with the ability to dive into specific areas.
- Have Customer Insight and mindset.
- Deliver Results and Meet Customer Expectations.
- Network with people from different teams.
- Address Customers and Senior management concerns and inquiries.
To be successful in the role you must have:
- Bachelor's Degree (Masters preferred) in relevant science or engineering
- Language Proficiency: Flunet to Native Japanese; Business level English
- Communicate complex technical concepts in a clear and understandable manner.
- Analytical and problem-solving skills to identify issues, evaluate alternatives, and make informed decisions to overcome challenges during the solution development process.
- Great team player while being able to work individually
- Self Learning mindset
- Provide training to the global community.
- High degree of flexibility to work in a changing environment.
- Ability to work under intense customer pressure.
- Comfortable working in the lab
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Japan (JP) || Yokohama
Req ID: 780356
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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