Product Support Engineer

Why Work at Clarke

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

Job Title: Product Support Engineer

Location: Knowsley (Head Office), with UK and occasional overseas travel

Are you an experienced engineer with a passion for problem-solving and technical excellence?
Join Clarke Energy as a Product Support Engineer and play a vital role in delivering expert technical support to our Service Department, ensuring the reliability and performance of our Jenbacher product range.

About the Role

Your mission is to provide high-quality technical support and root cause analysis for product issues, ensuring accurate reporting and continuous improvement. You’ll work closely with the Service Department, attending sites when required, and using data-driven insights to deliver best practice solutions.

Key Responsibilities

Technical Support & Analysis

• Provide technical support to the Service Department under the supervision of the Product Support Manager.

• Investigate product issues using best engineering practice and root cause analysis techniques.

• Utilise service tools such as MyPlant, Salesforce, Power BI, and Jenbacher Dashboard for data collection and analysis.

• Deliver clear, concise, and accurate engineering reports.

• Support warranty and concession cases through to completion.

Continuous Improvement & Best Practice

• Recommend proactive maintenance strategies and improvements to service processes.

• Analyse and communicate Jenbacher fleet programmes.

• Maintain and manage the Service Bulletin library.

• Provide technical assistance to other internal functions as required.

What We’re Looking For

Technical Skills

• Engineering qualification(s), preferably mechanical bias.

• Strong knowledge of good engineering practice and root cause analysis.

• Minimum 5 years’ hands-on experience with Innio Jenbacher products.

• Advanced IT skills, including Excel, Microsoft Office, Power BI, and Navision.

• Excellent report writing and data analysis skills.

Personal Attributes

• Professional, reliable, and results-oriented.

• Strong communication and relationship-building skills.

• Highly organised with excellent attention to detail.

• Able to work to tight deadlines and travel at short notice, including overseas.

• Proactive and committed to continuous improvement.

Qualifications & Experience

Essential

• Engineering qualification(s), preferably mechanical bias.

• Minimum 5 years’ experience with Innio Jenbacher products.

• Good understanding of Health & Safety legislation.

• Clean UK driving licence (Category B).

Desirable

• BEng (Hons) degree.

• Experience in a similar technical support role.

• Strong customer relationship experience.

What’s in it for you?

• Competitive salary and benefits package.

• 25 days holiday plus 8 Bank Holidays.

• Holiday buy and sell scheme.

• 7% company pension contribution.

• Health care cash plan and life assurance.

• Reward and recognition schemes.

• Comprehensive training and career development opportunities.

About Clarke Energy

Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the transition to net-zero emissions.
Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction.

Ready to Make an Impact?

If you’re a skilled engineer with a strong technical background and a passion for problem-solving, we’d love to hear from you.

Apply now via LinkedIn or directly on our website, and one of our Talent Acquisition team will be in touch!

About Us

Clarke proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Clarke at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Clarke offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?"Clarke is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Our Values

Curiosity – Seek, learn, share
Trust – Go farther together
Pace – Focus to go faster
Excellence – Find the win every day