Product Support Engineer

Reposted 22 Days Ago
Be an Early Applicant
3 Locations
In-Office
Junior
Healthtech
The Role
The role involves supporting product teams by managing support requests, fixing minor bugs, and submitting engineering tickets.
Summary Generated by Built In

Job Overview
Entry-level professional individual contributor who works under close supervision in a team that is responsible for  product design experience.
Problems faced are routine.

 

Essential Functions
- Works directly with product teams to receive support requests
- Triages requests, fixes small bugs & submits engineering tickets
- Working knowledge of the support processes and working in a production environment.

 

Qualifications
• Bachelor's Degree Computer Science, a related field, or equivalent experience
Req

• Advanced English Req
• Basic knowledge of Javascript frameworks Req
• Knowledge of CSS and HTML Pref
• 2-4 years Pref

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

Skills Required

  • Bachelor's Degree in Computer Science or related field
  • Advanced English proficiency
  • Basic knowledge of Javascript frameworks
  • Knowledge of CSS and HTML
  • 2-4 years of experience

IQVIA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.

  • Healthcare Strength Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
  • Retirement Support Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
  • Leave & Time Off Breadth Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.

IQVIA Insights

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The Company
HQ: Durham, NC
61,500 Employees
Year Founded: 2016

What We Do

IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.

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