Sunbird (www.sunbirddcim.com), an established leader in Data Center Infrastructure Management, is looking for an Product Support Engineer to help us maintain our award winning web-based solutions. We develop in a collaborative environment where our workday involves Ruby, Java , Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM.
Essential duties and responsibilities
- Trouble shoot field issues to reproduce and when possible, identify the root cause
- Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
- Provide clear and timely communication to keep all relevant parties informed
- Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
- Lead internal and customer-facing calls as needed
Requirement / Qualifications
- BS/MS degree in Computer Science or a related subject or equivalent experience
- Good oral and written communication, and interpersonal skills
- Ability to adapt, multi-task, and manage changing priorities
- Self-motivated, ability to learn and apply new skills quickly
Desired knowledge and skills
A candidate with any of the following will be at an advantage:
- Knowledge of the data center domain and DCIM tools
- Working experience with Linux based environments (RHEL/Rocky preferred)
- Java, ANSI SQL, and general programming skills
- Experienced in using PostgreSQL, Jira, or GitHub
- Experience with virtualization (e.g., VMware, Nutanix, docker)
- Scripting skills (e.g., shell scripts, Ruby, Python, Perl)
Why Sunbird
- We are all about delighting our clients and live/breathe the end client/user experience
- We believe in collaboration, teamwork, creativity and taking initiative
Read on for additional details about this opportunity to join our amazing team!
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
Skills Required
- BS/MS degree in Computer Science or related field or equivalent experience
- Good oral and written communication and interpersonal skills
- Ability to adapt, multi-task, and manage changing priorities
- Self-motivated, ability to learn and apply new skills quickly
- Knowledge of the data center domain and DCIM tools
- Working experience with Linux based environments (RHEL/Rocky preferred)
- Java, ANSI SQL, and general programming skills
- Experience using PostgreSQL, Jira, or GitHub
- Experience with virtualization (VMware, Nutanix, Docker)
- Scripting skills (shell scripts, Ruby, Python, Perl)
What We Do
Sunbird Software is changing the way data centers are being managed. With a focus on real user scenarios for real customer problems, we help data center operators manage tasks and processes faster and more efficient than ever before, while saving costs and improving availability. We strive to eliminate the complexity they have been forced to accept from point tools and home grown applications, removing the dependency on emails and spreadsheets to transform the delivery of data center services. Sunbird delivers on this commitment with unexpected simplicity through products that are easy to find, buy, deploy, use, and maintain. Our solutions are rooted in our deep connections with our customers who share best practices and participate in our user groups and product development process.
