Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division
The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.Job Description/Preferred Qualifications
KLA is seeking a Product Support Engineer to support the deployment, integration, and operational readiness of remote application solutions in customer environments. This customer-facing, cross-functional role requires strong deployment engineering expertise, infrastructure troubleshooting capability, and the ability to coordinate effectively with customer IT, security, operations, and internal engineering teams.
The engineer will help drive successful implementations from site preparation through go-live and stabilization, ensuring deployments are secure, reliable, scalable, and aligned with customer-controlled remote access requirements.
Key Responsibilities:
Lead end-to-end implementation activities for Remote Application Product deployments, including site preparation, environment validation, technical integration, testing, go-live coordination, and post-deployment stabilization.
Partner with customer/Internal IT, security, and tool-management teams to align infrastructure readiness, configuration requirements, security controls, and deployment dependencies.
Support customer-hosted deployment environments involving VM setup, VPN tunnel configuration, authentication and authorization setup, and customer approval workflows.
Troubleshoot issues across application, infrastructure, and network layers, including connectivity, site readiness, testing blockers, and operational escalations.
Support customer environment integration involving firewall policies, routing, DMZ placement, certificates, security considerations, and secure access controls.
Enable enterprise integration requirements such as LDAP, Active Directory, Kerberos, NTLM, SMTP, SSO, certificate management, and audit or reporting workflows.
Coordinate with internal engineering, cyber, product development, and support teams on new installations, troubleshooting, bug fixes, upgrades, training, documentation, and escalations.
Work with geographically distributed teams and support customer deployments across global regions and time zones.
Improve deployment readiness by enhancing documentation, testing coordination, onboarding workflows, customer handoffs, and gap identification.
Key Competencies:
Customer Focus - Engages customer stakeholders with clarity, ownership, and urgency.
Technical Problem Solving - Analyzes issues across application, infrastructure, network, and security layers.
Cross-Functional Collaboration - Coordinates effectively with customer teams and internal product, cyber, engineering, and support groups.
Deployment Execution - Drives implementation milestones from readiness through stabilization.
Security and Infrastructure Awareness - Understands secure access, firewall, VPN, certificates, identity, and enterprise controls.
Global Stakeholder Management - Works effectively across regions, cultures, and time zones.
Preferred Qualifications:
Experience in implementing, deployments, support and field engineering.
Experience supporting Applications and Products in hybrid enterprise environments.
Strong experience in all flavors of Linux and Windows Operating systems and environments.
Experience with enterprise identity and access integrations such as LDAP, Active Directory, Kerberos, SSO, and certificate-based workflows.
Experience supporting secure remote access platforms, customer-controlled access models, or operational support systems.
Experience working in semiconductor, industrial, manufacturing, or high-security enterprise environments.
Comfort working across time zones and supporting global customer deployments.
Travel to customer sites
Minimum Qualifications
Strong customer-facing communication skills with the ability to engage directly with customer technical stakeholders
Strong understanding of REST APIs and system integration concepts
Good knowledge of databases, backend system interactions, schema concepts, queries, troubleshooting, and data flow validation
Good understanding of networking fundamentals, including TCP/IP, routing, ports, VPN concepts, and enterprise connectivity
Experience or strong working knowledge of firewall rules, ACLs, and secure network access models
Ability to troubleshoot complex issues across application, infrastructure, and network domains
Strong verbal and written communication skills for global cross-functional collaboration
Ability to work independently in complex deployment environments while managing multiple stakeholders
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Skills Required
- Strong customer-facing communication skills with technical stakeholders
- Strong understanding of REST APIs and system integration concepts
- Knowledge of databases, backend interactions, schemas, queries, troubleshooting, and data-flow validation
- Understanding of networking fundamentals, including TCP/IP, routing, ports, VPN concepts, and enterprise connectivity
- Experience or strong working knowledge of firewall rules, ACLs, and secure network access models
- Ability to troubleshoot complex issues across application, infrastructure, and network domains
- Strong verbal and written communication skills for global cross-functional collaboration
- Ability to work independently in complex deployment environments while managing multiple stakeholders
- Experience implementing, deploying, supporting, or performing field engineering
- Experience supporting applications and products in hybrid enterprise environments
- Strong experience with Linux and Windows operating systems and environments
- Experience with LDAP, Active Directory, Kerberos, SSO, and certificate-based workflows
- Experience supporting secure remote access platforms or customer-controlled access models
- Experience in semiconductor, industrial, manufacturing, or high-security enterprise environments
- Comfort working across time zones and supporting global customer deployments
- Ability to travel to customer sites
KLA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.
-
Retirement Support — U.S. programs include a formulaic 401(k) employer match with clearly described plan designs in company materials. Consistent plan structure and employer matching signal strong support for long‑term savings.
-
Equity Value & Accessibility — A broad base of employees is eligible for RSUs and can participate in an ESPP, extending ownership beyond executives. Company materials position equity as a core component of total compensation.
-
Strong & Reliable Incentives — A quarterly profit‑sharing program and performance bonuses are outlined in filings, providing regular variable pay opportunities. These incentives complement base pay and equity to lift overall earnings in strong periods.
KLA Insights
What We Do
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
.png)
