Expert Hub is the squad responsible for developing and automating the tools that scale VTEX's Product Support team. Here, the focus is not just on solving problems — it's on building the systems that make support evolve intelligently and continuously.
As a Product Support Engineer at Expert Hub, you will build the AI agents, infrastructure, and systems that expand the capacity of the Product Support team, with a focus on reducing manual effort and increasing problem resolution speed at scale. The goal is to develop end-to-end solutions: tool frontends, service backends, MCP servers, AI agent integrations, CI/CD pipelines, and the infrastructure that sustains everything on AWS.
You will be at the forefront of applying artificial intelligence to real operations, building solutions that directly impact VTEX customers' experience and the efficiency of the entire support team. By staying close to real operational problems, you will also have the opportunity to translate recurring patterns into structured insights for Product and Engineering teams, directly influencing platform evolution.
Expert Hub is the strategic squad within Product Support with a clear mission: to develop the intelligence and tooling that powers the entire operation. We build AI agents, automations, and systems that allow the support team to operate at a higher level — with more context, more speed, and less rework. If you enjoy building things that make other people work better, this is your place.
- You build and operate infrastructure on AWS: infrastructure as code, provisioning, deployment, and operation of production services.
- You develop in TypeScript or a related language on a daily basis, with a solid software engineering foundation to solve real problems — automations, integrations, and services.
- You have experience applying Artificial Intelligence in real contexts: you work with LLMs, build AI agents, and are familiar with patterns such as RAG.
- You have experience or strong interest in MCP (Model Context Protocol) servers to connect agents to tools, data, and services.
- You are familiar with the API ecosystem — you know how to consume, debug, and integrate services using tools like Postman, Insomnia, or similar.
- You hold a degree in Exact or Applied Sciences (Engineering, Computer Science, or related fields).
- You are fluent in Portuguese and proficient in English.
- You think analytically and systemically — you don't stop at the surface of a problem, you look for root causes and design solutions that scale.
- You communicate clearly and can translate technical complexity into accessible language for different audiences.
Skills Required
- Experience building and operating production infrastructure on AWS, including infrastructure as code, provisioning, deployment, and operations
- Daily development experience with TypeScript or a related programming language
- Experience applying artificial intelligence in real-world contexts, including LLMs and AI agents
- Familiarity with Retrieval-Augmented Generation (RAG) patterns
- Experience or strong interest in Model Context Protocol (MCP) servers
- Experience consuming, debugging, and integrating APIs using Postman, Insomnia, or similar tools
- Degree in Exact or Applied Sciences, Engineering, Computer Science, or a related field
- Fluency in Portuguese and proficiency in English
- Analytical and systemic problem-solving ability
- Clear technical communication skills for different audiences
What We Do
VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit www.vtex.com.
