Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Job Title: Product Support Associate
Location: Boston, MA or Belfast, ME
Position Summary:
As a Product Support, Associate on the Denials Management Operations Team, you will play a critical role in driving software enhancement initiatives that optimize operational efficiency and elevate service outcomes for the Denials Service Line and our clients. You will be responsible for collaborating with our Product Team in the development and execution of the product roadmap, ensuring alignment with business goals and client needs.
Job Responsibilities:
- Analyze business challenges and opportunities, developing service enhancement visions and crafting detailed business cases to justify investment.
- Collaborate with the Product team to scope and prioritize product enhancement opportunities that align with business goals and operational needs.
- Develop impact and adoption metrics to assess new product features and create reports to monitor metric changes.
- Serve as a liaison between Product and Operations, ensuring clear communication of project requirements and providing regular updates to leadership and stakeholders.
- Lead coordination of alpha/beta tests and user acceptance testing by leveraging available resources to ensure successful execution.
- Serve as a subject matter expert on the Denials Service Line, providing operational insights to help inform product development.
- Manage project timelines, resource allocation, and task prioritization to drive timely delivery of initiatives and ensure alignment with company-wide and department-specific objectives.
Typical Qualifications:
Required
- Strong analytical skills with the ability to interpret data and drive actionable insights.
- Proven project management expertise with the ability to plan, execute, and deliver initiatives on time and within scope.
- Experience working with diverse, cross-functional groups and able to build relationships, communicate clearly, and align diverse interests to achieve common goals.
- Demonstrated leadership capabilities to guide teams, influence outcomes, and foster collaboration.
- Mastery of the entire suite of Microsoft Office applications
Preferred
- Working knowledge of the healthcare revenue cycle with a focus on claim resolution and denials management.
- Advanced proficiency writing complex SQL queries and utilizing BI platforms such as Tableau, Power BI, Sigma Computing, or equivalent to perform data analysis and create insightful visualizations.
- Experience working in an Agile framework with a solid understanding of Agile principles, processes, and ceremonies.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Top Skills
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
