Product Support Analyst

Posted 4 Days Ago
Be an Early Applicant
Pune, Maharashtra, IND
In-Office
Entry level
Fintech • Consulting
The Role
Configure, operate, and monitor high-volume batch data delivery workflows on Google Cloud using Apache Airflow. Execute data pipelines, validate data quality, troubleshoot configuration and scheduling issues, maintain documentation, and support client fulfillment inquiries. Collaborate with Engineering and Data Operations, follow security and SDLC practices, and contribute to process automation and improvement. The role may provide production incident support and requires familiarity with cloud platforms, data processing, configuration files, APIs, scripting, and monitoring tools.
Summary Generated by Built In

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Synopsis of the role:
Ready to work on  the front lines of  data delivery, leveraging the power of Google Cloud? If you're a detail-oriented problem-solver who enjoys working with sophisticated technology and contributing to a mission-critical platform, this role is for you!
As a Product Support Analyst within the Technical Fulfillment team, you’ll configure, operate and monitor our high-volume batch data delivery platform built on Google Cloud. You will play a key role in processing and enriching financial data for our clients, ensuring seamless and precise execution with a strong focus on quality and reliability gaining invaluable experience in a dynamic and evolving technological landscape.
What you’ll do:

Platform Configuration and Operation:

  • Configure and execute data processing workflows on our batch delivery platform according to established procedures and client specifications.

  • Deploy and manage complex data pipelines orchestrated via Apache Airflow.

  • Leverage and extend Standard Airflow DAG Templates to ensure deployment consistency and rapid iteration across environments.

  • Monitor the execution of data processing jobs, identifying and addressing any issues to ensure timely and accurate delivery.

  • Perform data quality checks and validation to ensure the integrity and accuracy of processed information.

  • Diagnose and resolve complex configuration, scheduling, and dependency issues within the GCP platform and its associated infrastructure.

  • Adhere to established security protocols and maintain the highest standards of data security and privacy in all configuration activities.

  • Follow SDLC (Software Development Life Cycle) guidelines for any configuration deployments or changes.

  • Maintain accurate records of configurations, processes, and any issues encountered.

  • Stay up-to-date with platform updates, new features, and relevant technical information.

  • Contribute to the identification of opportunities for process improvement and automation within the configuration workflows.

  • Assist in the creation and maintenance of our configuration documentation and knowledge base articles.

Client Focus:

  • Understand the importance of accurate and timely data delivery for our clients.

  • Support the team in addressing client inquiries and resolving fulfillment-related issues.

  • Take ownership of precise, high-stakes data configurations that directly impact client trust and business outcomes.

  • Collaborate with cross-functional partners (including Engineering and Data Operations) to resolve issues and improve delivery processes.

What experience you need:

  • Bachelor's degree in computer science, information technology or equivalent.

  • Strong analytical, detail-oriented, and proactive approach to problem solving.

  • Familiarity with data processing concepts and batch delivery systems.

  • Experience working with configuration files (e.g., YAML).

  • Understanding of cloud computing concepts, ideally with some exposure to GCP.

  • Familiarity with different file encoding formats.

  • Experience with API tools for testing and understanding data interfaces.

  • Basic scripting skills (e.g., shell scripting) are an asset.

What could set you apart:

  • Ability to verify issues by testing in higher environments, be on-call support for Production Incidents as needed.

  • Experience with GCP services such as Dataflow, Composer, Cloud Storage, or BigQuery.

  • Familiarity with monitoring and logging tools within a cloud environment (e.g., Google Cloud Logging and Monitoring)

  • Proficiency in scripting (Python) or object-oriented programming languages (Java).

If you're eager to dive into the Google Cloud and the world of data delivery, apply now to join our innovative team!

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

IND-Pune-Equifax Analytics-PEC

Function:

Function - Tech Dev and Client Services

Schedule:

Full time

Skills Required

  • Bachelor's degree in computer science, information technology, or equivalent
  • Strong analytical, detail-oriented, and proactive problem-solving approach
  • Familiarity with data processing concepts and batch delivery systems
  • Experience working with configuration files such as YAML
  • Understanding of cloud computing concepts, ideally with GCP exposure
  • Familiarity with different file encoding formats
  • Experience with API tools for testing and understanding data interfaces
  • Basic scripting skills such as shell scripting
  • Ability to verify issues in higher environments and provide on-call production incident support
  • Experience with GCP services including Dataflow, Composer, Cloud Storage, or BigQuery
  • Familiarity with cloud monitoring and logging tools
  • Proficiency in Python or Java

Equifax Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..

  • Retirement Support Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
  • Parental & Family Support Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
  • Flexible Benefits Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.

Equifax Inc. Insights

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The Company
HQ: Atlanta, GA
16,742 Employees

What We Do

At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.

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