Product Support Analyst

Job Description

Who We Are
VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping, tracking, and analytics, VPL helps pharmacies and supply chain teams improve operational efficiency, gain visibility into performance, and make smarter logistics decisions.

Who We’re Looking For  

Ready to launch your career and be the face of exceptional customer care? VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy topics—all while learning and growing in a dynamic, supportive environment. If you have a positive attitude that inspires customers and teammates alike, a passion for learning and growing (we’ll cheer you on every step of the way), and comfort with technology and SaaS solutions this is the role for you! This position is open to candidates located in the United States, except for California, Washington, Oregon, New York, and Colorado.

What You’ll Do
 

• Communicate Technical Solutions: Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
• Solve Complex Problems: Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
• Drive Customer Success: Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
• Manage Multiple Priorities: Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
• Communicate Effectively: Use excellent written and verbal communication skills to engage with internal teams and customers.
  
• Understand Business Processes: Utilize your knowledge of our business processes, to guide customers effectively.

What You’ll Bring  

• Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support  
  
• 1+ years' experience in a customer-focused environment desired  

• Proven expertise in customer service  

• Experience using a Customer Relationship Management (CRM) system  

• Enthusiastic attitude and an engaging businesslike approach  

• Excellent oral and written communications skills  

• Experience with Microsoft Office required  

• Creative problem solver   

• Demonstrated ability to research to resolve customer inquiries  

• Ability to interact effectively with internal and external partners   

Benefits & Perks

• Time Off: Unlimited Time Off (UTO) policy for full time employees.
• Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
• Free in office Snacks and Drinks.
• Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
• Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
• Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
• Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
• Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
• Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.

• Family Support: Paid Parental Leave program.