FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence.
This role offers hands-on exposure to global clients and financial data products while being part of a collaborative Client Experience team. You will develop strong product knowledge, work closely with data and technical teams, and grow your career within a globally recognised organisation that values learning, ownership, and customer impact.
Your key responsibilities as a French Product Support Analyst will include:
- Managing customer queries via calls, emails, chats, and the customer portal within defined SLAs
- Performing first‑level investigation and resolution of product issues and service requests
- Coordinating with internal teams to resolve complex cases and provide timely updates
- Ensuring professional, customer‑focused communication at all times
- Meeting performance metrics related to quality, turnaround time, and customer satisfaction
- Maintaining product knowledge and contributing to knowledge articles
You will need the following experience and skills to join us as a French Product Support Analyst:
- You must have at least 2 years of experience in a French‑speaking support or service desk role
- You will have strong verbal and written communication skills in French and English
- You should have a good understanding of MS Office tools and service desk systems
- You will demonstrate strong analytical and problem‑solving skills
- You should have basic knowledge of the financial domain, with fund data as an added advantage
By joining the team as a Product Support Analyst, you will be offered the following:
- 24 days holiday
- Paid Study leave
- Enhanced paternity & maternity
- Statutory benefits like PF, Gratuity, etc
- Support to set up home office
- Health cover with option to add family members
- Annual health check up
- Meal cards
- Full LinkedIn Learning access
Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!
Skills Required
- At least 2 years of experience in a French-speaking support or service desk role
- Strong verbal and written communication skills in French and English
- Good understanding of MS Office tools and service desk systems
- Strong analytical and problem-solving skills
- Basic knowledge of the financial domain, fund data as an advantage
What We Do
FE fundinfo is a leading financial data company connecting asset managers to distributors in the UK, Europe and Asia Pacific. Through our data and intelligence, we empower the investment management industry to drive asset growth, reduce operational costs and manage risk, reducing time to market via preferred distribution channels. Our solutions help our customers manage risk, enhance operational efficiency and drive returns for their investors.
