The Product Support Account Manager is responsible for maximising revenue and profitability across parts and service sales through the effective management and development of a portfolio of new and existing customer accounts.
The product Support Account Manager plays a key role in driving growth, strengthening customer relationships, and identifying new opportunities across aftermarket services. Acting as a trusted advisor to customers, the Product Support Account Manager will promote tailored support solutions while collaborating internally to deliver best-in-class service and achieve ambitious sales targets.
Responsibilities:
Manage and develop an assigned portfolio of customer accounts to grow parts and service revenue while maintaining target profitability
Identify and convert new business opportunities, including lapsed accounts and campaign-driven leads
Establish and grow Customer Value Agreements (CVA’s) with key and high-potential customers
Maintain accurate and up-to-date opportunity pipelines using CRM tools (e.g. FST) and ensure data integrity across all designated accounts
Deliver structured call planning, maintaining regular contact through weekly, monthly, and quarterly cycles
Prepare and submit monthly activity reports and sales forecasts in a timely and professional manner
Act as the primary point of contact for customers, building trusted relationships with key decision-makers and influencers
Proactively resolve customer complaints and disputes, ensuring timely and satisfactory outcomes
Collaborate cross-functionally to maximise sales opportunities across product support and new equipment offerings
Support, mentor, and share best practice with internal sales colleagues where required
Monitor competitor activity and market trends, feeding insights back into the business
Knowledge, Skills & Experience:
Minimum 2–3 years’ proven sales experience within a relevant product support or engineering-led, B2B environment
Demonstrable track record of achieving and exceeding revenue and margin targets
Experience managing customer accounts and developing long-term commercial relationships
Strong negotiation and relationship management skills
Ability to interpret and work with technical and operational data
Strong organisation and planning capability with disciplined pipeline management
Team player with the ability to collaborate across multiple functions
What We Offer:
In addition to a competitive salary, commission, car/car allowance, 25 days holiday + bank holidays and up to 7% pension you will benefit from:
A comprehensive benefits package
A supportive and collaborative work environment
Opportunities for professional growth and development
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Skills Required
- 2-3 years proven sales experience within a product support or engineering-led B2B environment
- Demonstrable track record of achieving and exceeding revenue and margin targets
- Experience managing customer accounts and developing long-term commercial relationships
- Strong negotiation and relationship management skills
- Ability to interpret and work with technical and operational data
- Strong organisation and planning capability with disciplined pipeline management
- Team player with ability to collaborate across multiple functions
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
