The Product Support Account Manager will manage a portfolio of customer accounts across the South East, maximise the revenue and profitability of Product Support (Parts & Service) sales from new and existing customers. You will be responsible for maintaining regular call cycles, preparing and submitting monthly forecasting reports, and acting as a primary contact for customers.
Key Responsibilities:
Manage Customer Accounts: Build and maintain strong relationships with customers, ensuring their needs are met and exceeded.
Drive Revenue Growth: Identify opportunities to grow revenue and achieve annual parts and service sales targets.
Plan Call Cycles: Maintain regular call cycles (weekly, monthly, or quarterly) to keep in touch with customers and foster strong relationships. Update and maintain the CRM system.
Report and Forecast: Prepare and submit monthly activity and business forecasting reports to help guide our strategic goals.
Utilize Tools: Use the Finning market analysis tool to identify new, lapsed, and campaign opportunities, and convert leads generated by the Inside Sales Team.
Customer Point of Contact: Act as a primary contact for customers, stakeholders, and influencers, promoting Finning support services and resolving any issues promptly.
Collaborate Across Teams: Work closely with other Product Support Sales Managers and internal teams to maximize opportunities across Product Support and New Sales.
Mentor and Guide: Provide guidance and mentoring to Inside Sales Representatives (ISRs) and Parts Counter team to support their development.
Market Awareness: Stay informed about competitors and market trends to support new product and campaign developments.
What We’re Looking For:
Proven experience in sales and customer account management preferably in the construction industry.
Excellent communication and relationship-building skills.
Ability to work independently and as part of a team.
Strong attention to detail in planning and reporting.
Key construction industry knowledge.
Experience in mobile plant systems.
What We Offer:
In addition to a competitive salary, commission, car/car allowance, 25 days holiday, and up to 7% pension, you will benefit from:
A comprehensive benefits package
A supportive and collaborative work environment
Opportunities for professional growth and development
Why Join Us:
At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about sales and customer experience, and are ready to take on a new challenge, we want to hear from you.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Top Skills
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
