Product Specialist

Does the ever-changing dynamics of technology excite you?  Are you driven by the opportunity to make the lives of customers easier by teaching them to use everything they have at their disposal?  

With the high level of technical interfacing systems on our new vehicles, we are looking for a team of six individuals to head up the industry’s first Ford Customer Tech Guru Team.  You will be working directly with customers on every electronic aspect of the vehicles and how to use them directly with their mobile devices. With everything from Ford SYNC, Apple Play, Travel Link and many other applications it can be overwhelming to our customers.  It will be your job to walk them through and set them up with the application that works best for their everyday lives.

Most people purchasing these vehicles have a hard-enough time just figuring out their phones and the capabilities of it.  We are now adding ways to make the mobile devices more capable with the utilization of applications in automobiles. They end up frustrated and feel that they have bought something that they do not even feel like they need.  It is our job to put together the applications that can make their lives easier and allow them to enjoy their vehicles as they were meant to be.

Work Days, physical requirements and benefits

• Rotating Saturdays

• Salary with the opportunity to earn bonuses every month

• 401k

• Health insurance

• Vacations earned after first year of employment

• Ability to move around to all departments in the dealership

• Demonstrate and drive vehicles

• Be able to work on a computer and tablet daily

• Be able to work in all weather conditions

• 40-hour work week with the exception of special customer events

Experience

• One year in a customer service related industry that required you to be in front of customers as a consultant in some fashion

• Sales or customer support experience is a plus

Duties and Responsibilities:

• Be a part of something bigger than any of us and one of the first ones in the industry on this new innovative thinking

• Support sales consultants and service advisors in the demonstration and delivery to our outstanding customers

• Work with all types of mobile devices and be able to interface them with the vehicle's operating system

• Schedule appointments for classes and one on one consultations with customers

• Be available to work with the vehicles systems and home wi-fi systems to get every benefit out of their devices

• Be a customer advocate and consultant, not a salesperson

• Greet customers in Sales and Service and introduce them to the Ford SYNC system benefits

• Have a full understanding of each vehicle that Ford offers and the specifications of them

• Be a master in product knowledge

• Deliver customer service that is above anything any customer ever expected

• Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase

• Be able to troubleshoot issues over the phone and guide customers to the correct process to fix any issues

• Call our customers to set up workshops and one on one classes for all technology on the vehicles