Company Description
Lance (YC W26) develops autonomous AI agents that handle calls, close sales, and manage operations, enabling your team to focus on providing excellent guest experiences. Trusted by leading hotel groups across the U.S., Lance supports 50+ hotels with brands like Marriott, Hilton, and Hyatt. Using advanced Computer Use Agent technology, Lance agents integrate seamlessly with existing hotel software to make real-time decisions and efficiently manage complex tasks.
Role Description
This is a full-time, on-site Product Specialist role based in San Francisco, CA. The Product Specialist will be responsible for collaborating with client hotels, internal product teams, and building relationships with hotels around the world helping to implement Lance's AI solutions
Qualifications
Work 996 In-Person San Francisco
Background in Consulting and problem-solving to address client requirements
Strong communication skills in Sales and Customer success
Excellent troubleshooting and customer engagement skills
Familiarity with hospitality industry software and AI technologies is a plus
Bachelor’s degree in Hotel Management, Computer Science, or Business is a plus
Total Compensation
$80,000 - $130,000 Cash + Equity + Bonus
Monthly Health and Wellness Stipend
Complimentary In Office Meals
Skills Required
- Full-time, on-site in San Francisco
- Work a 996 schedule (long in-person hours)
- Background in consulting and problem-solving to address client requirements
- Strong communication skills in sales and customer success
- Excellent troubleshooting and customer engagement skills
- Familiarity with hospitality industry software and AI technologies
- Bachelor's degree in Hotel Management, Computer Science, or Business
What We Do
Lance, Inc. is an American manufacturer and marketer of snack foods, specializing in sandwich crackers and cookies. Founded in 1913 in Charlotte, North Carolina, the company is now a subsidiary of the Campbell Soup Company through its acquisition of Snyder's-Lance. The company produces a wide range of hearty snack products distributed through various retail and convenience channels across the United States.
