Product Specialist

NPS Prism   

Product Specialist 

Company Profile: 

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. 

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. 

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. 

Position Summary 

In this role you will work closely with the Associate Product Managers and Product Managers to build and deliver a commercially successful product that spans core sectors across multiple regions. 

Key Responsibilities: 

The primary tasks of this role revolve around core product development working as part of a cross-functional Agile development team to design and develop NPS Prism’s interactive platform. This includes building and maintaining automated data pipelines, product databases, data analysis applications and data visualization dashboards. The person in this role will be closely involved in the product deliveries to the clients. 

• Support Product team in the development and delivery of new and existing NPS Prism instruments to subscription clients 

• Analyze the data and design/review client-ready visualization dashboards with coaching from the NPS Prism Data Visualization and NPS Prism Product leaders 

• Develop key insights and data analysis for usage by product leaders and customer-facing teams 

• Supports team leads in problem solving, hypothesis generation, research and insight generation and quality control 

• Communicates data, knowledge & clearly explain insights & implications for other team members and product leads 

• Ensures zero-defect across own work streams as well as those being co-managed 

• Understands client needs/context and demonstrates ability to resolve complex issues on critical work streams, working closely with the Product Manager and Associate Product Manager 

• Communicate status, roadblocks and updates to product leaders as well as commercial team leaders 

• Ensures timely, high-quality delivery of output to clients through effective execution, quality control and work planning 

• Provide ongoing customer support for subscription customers, such as additional data cuts and responding to questions about the data/methodology. 

Requirements / Qualifications: 

Education:   

• Bachelor’s degree in computer science, engineering, business, or any other technology-related field, or MBA from Tier I institutes, or strong relevant work experience.  

Experience:   

• Minimum of 2 years of relevant full time work experience with product management, strategy consulting, data analysis, data visualization, or data science focus in a fast-paced, complex business setting 

Skills:  

• Strong acumen for number crunching 

• Ability to conduct complex data analysis using Excel, Alteryx or other data analytics software 

• Effectively communicate complex data challenges in English with product leaders and commercial / client-facing teams 

• Ability to effectively explain her/his analysis and defend the thesis 

• Can create timelines / workplan for their workstreams and provide supervisor with visibility to status of key initiatives 

• Must be result-driven, be an analytical and creative thinker, be self-motivated and proactive, be highly organized and demonstrated ability to stay calm and composed in a fast-moving environment 

• High attention-to-detail and uncompromising attitude towards delivering high-quality outputs 

• Entrepreneurial spirit, innovative mind-set, willing to try new things, think outside the box, test and learn attitude 

• Experience creating PowerPoint slides for senior management audience (e.g. senior managers and directors)  

• Must be able to work out of the Gurgaon office at least 2 days a week 

Preferred Skills: (not mandatory) 

• Strong experience in the development of data preparation and analytical tools using Alteryx, Python and MS Excel or similar tools. 

• Experience working with data visualization dashboards using Tableau or other data visualization engines, including the definition and implementation of calculation methodologies in attention to basic statistics and business concepts