Product Specialist

Job Description:

About Us: Our Purpose is to empower employees to do their best work from anywhere with smart, seamless and secure digital work experiences. The Omnissa™ Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs.

At Omnissa, customer experience is a top priority, evident in our thousands of loyal and happy customers globally and we are passionate about telling their stories and making their powerful voices heard.

The ideal candidate is someone who first and foremost loves working with internal technical resources, partners, and customers, and is results driven. This candidate must also love technology, embrace new challenges, and be willing to travel to present to customers and deliver technical enablement when necessary. This position requires a great deal of intellectual curiosity to be successful. There must be a strong desire to learn new things. A considerable amount of the work we do involves learning how things work and building content to teach others.

Role Overview: We are seeking a highly skilled Product Specialist to join our Product Specialist and Technical Enablement team within the Product Management organization. This is a customer-facing role that requires a technically seasoned person with a deep understanding of and experience with the full lifecycle of device management on Windows, macOS, Android or iOS using products such as Omnissa Workspace ONE UEM or Microsoft Intune. You will play a key role in enabling our customers, partners, and internal technical staff by creating product guidance that will be published on our premier technical enablement platform: https:// techzone.omnissa.com. You will also deliver technical enablement content to both internal and external audiences. 

What we are looking for:

• Content Creation: Create technical content for Tech Zone.  Examples are writing point-in-time blogs, creation of evaluation and design guides, and developing reference architectures. Create detailed PowerPoint decks for the enablement of technical audiences both internal and external. Create prescriptive product documentation for customer self-enablement. Help guide the decision process for what content will have the most impact on our business through enabling internal and external technical practitioners.
• Customer Engagement: Act as a subject matter expert on our solutions during customer engagements. Engage with our customers in Omnissa Communities. Present technical content that helps the sales process or implementation and operation of our solutions. 
• Travel and Presentation: Represent the company at industry conferences, customer meetings, and events. Travel frequently to engage with customers and partners, presenting technical solutions.
• Cross-Functional Collaboration: Work closely with product management, marketing, field technical sales, and engineering teams to ensure alignment on enablement content needs and messaging. Stay engaged with these teams to get necessary content for new releases and to fill gaps in enablement that exist on our solutions.
• Enablement: Create enablement courses that will be used by internal and external audiences.   Prepare slides, audio narration, assessments, and build out labs as needed. Work with the learning management team to ensure courses are uploaded into the learning management system and assigned as directed.   Deliver in person and live web-based enablement. 

Qualifications:

• Technical Expertise: Knowledge and hands-on experience with SCCM, Microsoft Intune, JAMF, SOTI or Omnissa Workspace ONE UEM is required. Experience with other end user computing solutions is also desired, such as identity management and endpoint security. Experience with mobile app or API development is a plus.
• Analytical Skills: Strong analytical and problem-solving skills with the ability to learn and explain new technologies to other people. The position will require not only learning and understanding our technology through your own hands-on work with it but also explaining it to practitioners who need to understand it.  
• Communication Skills: Proven ability to deliver compelling presentations to diverse audiences and write documents that clearly explain complex technical concepts. Exceptional verbal and written communications skills are necessary for success in this role. 
• Customer-Focused: Demonstrated ability to build and maintain strong relationships with internal stakeholders, partners, and customers. 
• Travel: Willingness and ability to travel frequently, including international travel as needed.
• Experience: 3-5+ years of relevant experience in endpoint management, product management, or technical marketing in the end-user computing software industry.

What you can expect: 

• Impactful Work: Contribute to cutting-edge solutions that shape the future of end user computing.
• Supportive Leadership: This role is in the Product Management organization structure. While you will collaborate with stakeholders from across different internal and external organizations as a part of your role, your team will be in the product organization. At Omnissa, leaders are grounded in integrity, empathy, and empowerment. You will be backed by managers who prioritize clarity, collaboration, and trust. Our managers are committed to nurturing talent, encouraging innovation, and fostering an environment where everyone feels heard, valued and respected.
• Collaborative Culture: Work with talented professionals in a supportive and inclusive environment.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Competitive Compensation: Competitive salary and benefits.

If you are passionate about technology, possess excellent communication skills, excel in device management, and thrive in public-facing roles, we would love to hear from you!