The Role
As a Product Specialist, you'll assist merchants by resolving operational issues, gathering user feedback, and ensuring smooth product launches, while collaborating with teams to enhance the customer experience.
Summary Generated by Built In
📍 Paris | Full-time | Fluent 🇫🇷 & 🇬🇧
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
Product team
You'll join the team that powers Bigblue's growth, with a triple mission:
1- Absorb complexity and connect teams so the company can scale quickly without breaking
2- Stay close to merchants and warehouse operators to detect issues and opportunities early
3- Ensure that every release makes the experience smoother and more reliable
You’ll collaborate directly with experienced product managers and engineers (Apple, Vimeo, Frichti, Kapten, Alan, etc.) and see how a world-class product team builds, adapts, and scales technology. Along the way, you’ll gain hands-on product expertise, sharpen your technical skills, and play a central role in shaping Bigblue’s future.
Role
- Investigate merchants’ issues, find solutions, and make sure their operations keep running smoothly.
- Capture and prioritize feedback from users to help shape the product roadmap.
- Troubleshoot problems alongside engineers and ensure fixes are delivered quickly.
- Support product launches with clear documentation, training, and communication so merchants adopt new features with confidence.
- Analyze product usage to uncover opportunities that drive adoption and growth.
- Collaborate with internal teams to ensure merchants get the best possible product experience.
Requirements
- Education - Bachelor or Master's degree from a top-tier engineering school (or equivalent) or a top-tier business school
- Eager to learn - You are excited to discover new scopes and learn new technologies
- Embrace complexity - You have an habit of digging deep to understand how things really work
- Problem-solver - You thrive to find solutions to people's problems
- Communicator - Excellent writing and summarising skills. As you will work with Bigblue's transversal teams, you make sure everyone understands complex situations and you build strong relationships with the different teams.
- Languages - Strong English & French communication skills - written & oral - to engage with all team members and merchants
- Work experience - Past experience in a cross-functional role in technology, support or operations
- Programming - Experience with software engineering and programming, or software tools (inspector, Google Cloud logs, Postman, etc.). If you're interested, the role can include development and maintenance of our software
- Data Analysis - Ability to analyze product data and manipulate databases (SQL)
Bonus
Hiring Process
- 30-minute call to understand who you are, what you need, and answer any of your questions
- Test interview to assess your skills, with short practical case studies (30 min preparation preceding a discussion)
- 2h onsite with interviews with members of the team to assess human fit and for you to meet us
Thank you for considering joining Bigblue! We look forward to hearing from you <3
Why join Bigblue
💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
💙 Founders-led company with an innovative, caring culture.
🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
🌍 International environment: Work across Paris, Madrid, London, and our European warehouse network.
🏢 Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
🍱 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
🧘♀️ ClassPass membership for fitness & wellness.
🖥️ MacBook or any setup you need — your choice of equipment to do your best work.
🩺 100% health insurance coverage with Benefiz.
Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.
Top Skills
GCP
Postman
SQL
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The Company
What We Do
Bigblue is the fulfillment solution for customer-centric brands.
Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales
In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands fight back
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