Technical Support Executive

About Us

Apphub’s mission is to continue to create software to advance the future of commerce. We’re achieving this by delivering and building upon a comprehensive suite of ecosystem leading apps all providing unparalleled customer support that helps e-commerce businesses reach new heights.

Our comprehensive product lineup encompasses 25 individual solutions that cater to various aspects an ecommerce retailer will need such as reviews, conversion, marketing, and shipping, all of which are compatible with both Shopify and non-Shopify platforms. Our integrated and bundled solutions deliver a smoother experience for retailers at any stage of their journey.

Joining the AppHub global team is an incredibly exciting opportunity right now. We are currently on an exceptional trajectory of growth and investment, fueled by our unwavering commitment to providing the highest quality products in the ecommerce marketplace.

What’s the opportunity?

At Apphub,Technical Support Executives play a crucial role in our future, and we are deeply committed to ensuring our customers thrive. Our mission is to provide exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills and to consistently meet and exceed customer expectations as a result.

We're searching for a dynamic individual poised to make an impactful career leap to join us as a Technical Support Executive. Based in our Leicester, UK office (4 days onsite, 1 day remote) you’ll have the exciting opportunity to shape and establish processes that support our global support teams. In this capacity, you’ll be part of our product expert team for Boost Commerce and play a crucial role in providing a high level of technical support to both our internal teams and customers, working closely with your counterparts in Vietnam.

What you'll do:

• Develop an in-depth knowledge of the AppHub platform and products.
• Provide technical product support to our customers and agencies, partnering with them to effectively resolve support issues through email, chat and phone.
• Working closely with other specialists and the development team in prioritising and resolving customer requests.
• Developing technical solutions to complex problems using email, the web, and phone to communicate with customers and partners whilst working closely with the entire support team, success team, sales team and partnerships team to create good communication between each department.
• You will act as a trusted support advisor, developing long-term relationships with customers and ensuring they receive dedicated assistance. 
• Providing well-documented bug reports and feature requests resulting from customer feedback.

What you'll need:

• Thoughtful communication skills, excellent at communication through a variety of channels that require both written and verbal skills.
• HTML, CSS, JS experience
• To be organised, personable and motivated in helping our customers feel at ease whilst using our platform.
• Self-motivated, eager to learn and thrive in a collaborative environment.
• Capable of adapting quickly to changing priorities.
• Experience with or able to quickly pick up solutions such as - API, Email Marketing platforms and e-commerce platforms.
• Passionate about creative problem solving for customers and end users.
• Previous experience working with platforms such as Shopify is beneficial

Nice to have:

• Customer-facing experience
• Experience with live chat platforms

Why choose AppHub?

• Culture: You will be part of a culture of innovation, empowerment, collaboration and fun!
• People: Our global team is made up of individuals with an entrepreneurial spirit and enthusiasm for their work.
• Industry: You’ll be part of the e-commerce Saas industry that’s set to experience rapid growth and expansion in the next five years.
• Compensation: You will be provided with a competitive compensation package