Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world's most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right-with integrity, teamwork, and accountability.
The Product Specialists will provide expert appliance consultation over the phone to fulfill the goal of delivering a luxury experience to our customers. The Product Specialist will build and maintain strong relationships with customers and follow-up, as needed, to build brand loyalty.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities
The primary function of the Product Specialist is to provide a luxurious introductory experience to customers interested in our products to set the tone of what they can come to expect from their relationship with Sub-Zero Group, Inc. The ideal candidate is someone who thrives on building meaningful relationships, is excited by the opportunity to continually learn new things, and utilizes these qualities to assist customers through their purchasing process. Some key responsibilities may include:
- Proactively reach out to customers interested in our brands to offer assistance and gather detailed information about their needs and project timeline.
- Share expert knowledge regarding product features as well as design, specification and installation information.
- Build rapport and nurture the customer relationship by following up at appropriate intervals.
- Execute a seamless showroom handoff when the customer is ready to take the next step.
- Continue to develop expert product knowledge and stay up-to-date on new product offerings.
Sub-Zero Group, Inc. offers a comprehensive and advanced training program that incorporates classroom, self-led, and hands-on experiential learning that provides robust support to ensure that employees are equipped to meet and exceed the demands of their role.
Hours will be from 9:30 AM - 6:00 PM CST.
Required Qualifications:
- High School Diploma or equivalent
- 3+ years of experience in retail, sales, customer care, or design
- Passion for cooking and kitchen appliance function and design
- Experience using computer systems to track data
- Excellent oral and written communication skills with a demonstrated ability to employ active-listening skills
- Ability to be self-motivated and results-focused in a collaborative team environment
- Excellent follow-up and follow-through skills
- Ability to learn on-the-fly and be adaptable to both customer needs and shifting responsibilities
Preferred Qualifications:
- Demonstrated ability to communicate complex information in an accessible and easy-to-understand manner
- Experience in contact center or direct customer service or sales role
- Microsoft Office Suite proficiency
We value our employees by providing:
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
What We Do
The kitchen. It’s the gathering space, the soul of the home, where cooks exercise their creativity on responsive appliances, and guests savor the finer things of life.
Sub-Zero founder Westye F. Bakke built his first freestanding freezer out of scrap metal in his basement, bending the coils bare-handed. In 1945, he launched Sub-Zero Freezer Company, introducing the first system for preserving food at ultra-low temperatures - literally sub-zero. The company would quickly establish a reputation for quality and innovation. With a desire to build the best, Sub-Zero has always set its sights higher. Our products are built in our own American facilities where we can control every step of the manufacturing process. The materials are premium grade, the technologies state of the art, and the craftsmanship of the highest caliber. Over the years, the legendary reliability of our appliances has given our customers the confidence to invest not merely in a kitchen that meets their needs, but one that fulfills their highest aspirations in both function and design, and brings them a lifetime of satisfaction.
