The Role
Own the SchoolHire product lifecycle from opportunity discovery through launch and continuous improvement. Define product vision, strategy, positioning, and outcome-led roadmaps using customer research, analytics, market insight, and feedback. Prioritize initiatives, partner with engineering on delivery, coordinate acceptance testing and launches, and align stakeholders across commercial and technical teams. Support payment journey optimization, product messaging, onboarding, and industry event representation.
Summary Generated by Built In
SchoolHire, a market-leading technology company working with over 1,500 schools nationwide, helps schools maximise the use of their facilities through its innovative online booking platform. It is part of the ParentPay Group, the UK's leading provider of cashless payments and parental engagement solutions for schools
As Product Manager, you will have end-to-end ownership of the SchoolHire product lifecycle, from identifying and validating opportunities through to delivery, launch and continuous improvement. Working closely with an autonomous, cross-functional team, you will translate customer and market insight into a clear product vision, strategy and outcome-led roadmap that supports business growth and delivers an excellent experience for schools and their end users.
You will be accountable for customer and business outcomes in the SchoolHire domain, using research, product analytics, feedback and market trends to make informed decisions. As the central link between customers, engineering and wider teams including Customer Success, Sales and Marketing, you will create alignment, prioritise for value and enable iterative delivery. You will also oversee acceptance testing and launch readiness, represent SchoolHire at relevant industry events and help ensure the platform remains the market-leading solution for facility hire.
Key Responsibilities
- Use customer insight, product data, market trends and problem validation to define the product vision, strategy and intended outcomes, aligned with SchoolHire and ParentPay Group objectives
- Own and continuously develop an outcome-led product roadmap and clear product positioning
- Develop a deep understanding of schools, hirers and other end users through research, feedback and product analytics, identifying their needs and pain points
- Own value-based prioritisation, enabling the cross-functional team to break down and deliver improvements iteratively for the highest customer and business impact
- Partner with engineering to shape, size and scope solutions, provide clarity throughout delivery and make informed trade-offs
- Define acceptance criteria and coordinate testing, release readiness and sign-off for new functionality
- Build trusted relationships with internal and external stakeholders, manage expectations and create alignment around a common product vision
- Collaborate with ParentPay payment teams to optimise payment journeys and mechanisms across the platform
- Equip Sales, Marketing, Customer Success and onboarding teams with clear product messaging, insight and launch support
- Represent SchoolHire at relevant trade shows and industry events to deepen market knowledge and support business growth
Skills, Knowledge and Expertise
- Product management experience in a customer-centric, cross-functional digital product team
- Experience defining product vision, strategy and outcome-led roadmaps
- Experience using customer research, market insight and product analytics to inform decisions
- Experience delivering and continuously improving products through a test, learn and iterate approach
- Experience in marketing and trade shows (desirable)
Skills and knowledge
- Excellent verbal and written communication skills
- Ability to translate customer and business needs into clear outcomes, priorities and product decisions
- Ability to explain products and services clearly and simply
- Strong prioritisation and organisation skills, with the ability to manage competing demands and make clear trade-offs
- Collaborative and influential, with strong stakeholder management across technical and commercial teams
- Strategic, data-informed and comfortable working autonomously through change and ambiguity
About
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.
Skills Required
- Product management experience in a customer-centric, cross-functional digital product team
- Experience defining product vision, strategy, and outcome-led roadmaps
- Experience using customer research, market insight, and product analytics to inform decisions
- Experience delivering and continuously improving products through testing, learning, and iteration
- Experience in marketing and trade shows
- Excellent verbal and written communication skills
- Ability to translate customer and business needs into clear outcomes, priorities, and product decisions
- Ability to explain products and services clearly and simply
- Strong prioritization and organization skills, including managing competing demands and making trade-offs
- Collaborative and influential stakeholder management across technical and commercial teams
- Strategic, data-informed, and comfortable working autonomously through change and ambiguity
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The Company
What We Do
ParentPay Group is a leading European EdTech company that provides an integrated ecosystem of technologies for educational institutions. Their services include data management, cashless payments, parent engagement, meal management, and library systems. Their mission is to streamline administrative tasks for schools, allowing educators to save time and focus on teaching and supporting students, ultimately aiming to create more time for learning.
