The Role
Manages customer and partner relationships across the product lifecycle. Supports sales quoting, sourcing, supplier issue resolution, contract pricing, customer stock programs, EAU pricing, minimum-buy determinations, and NCNR requirements. The role requires strong analytical, sourcing, communication, multitasking, software, and Microsoft Excel skills, along with ITAR U.S. Person eligibility and occasional travel.
Summary Generated by Built In
Job Summary & Responsibilities
JOB SUMMARY
This role is responsible for managing relationships with partners and customers and understanding their needs. This product development-focused position has a role in many aspects of the entire product lifecycle.
This role is responsible for managing relationships with partners and customers and understanding their needs. This product development-focused position has a role in many aspects of the entire product lifecycle.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.
* Work with sales team on quoting needs and provide timely feedback on requests to support sales opportunities.
* Work with Asset/Purchasing to ensure right sourcing avenues are used to improve business opportunity.
* Identify potential issues with suppliers and address with key management members to quickly address and resolve.
* Work with Contracts group to ensure proper loading and maintenance of contract pricing as needed.
* Support Programs team with implementation needs for customer stock programs.
* Assist in EAU pricing, minimum buy determination, and clarify NCNR requirements.
Preferred Qualifications* Work with sales team on quoting needs and provide timely feedback on requests to support sales opportunities.
* Work with Asset/Purchasing to ensure right sourcing avenues are used to improve business opportunity.
* Identify potential issues with suppliers and address with key management members to quickly address and resolve.
* Work with Contracts group to ensure proper loading and maintenance of contract pricing as needed.
* Support Programs team with implementation needs for customer stock programs.
* Assist in EAU pricing, minimum buy determination, and clarify NCNR requirements.
EDUCATION/EXPERIENCE:
* High school diploma or similar.
* College degree preferred, with a business focus.
* Experience in Fastener/Hardware related industry and/or distribution a plus.
* Extensive experience in retail, sales, or customer service.
* High school diploma or similar.
* College degree preferred, with a business focus.
* Experience in Fastener/Hardware related industry and/or distribution a plus.
* Extensive experience in retail, sales, or customer service.
SKILLS AND REQUIREMENTS:
* To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
* Must be able to report to assigned office location during scheduled in-office workdays.
* Ability to juggle multiple projects/quotes while maintaining deadline requirements.
* Ability to understand and master multiple systems/software to perform quoting duties.
* Sourcing Skillset -- working knowledge of how and where to source product, preferably in the fastener industry.
* Strong Microsoft Suite skills, including Excel.
* To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
* Must be able to report to assigned office location during scheduled in-office workdays.
* Ability to juggle multiple projects/quotes while maintaining deadline requirements.
* Ability to understand and master multiple systems/software to perform quoting duties.
* Sourcing Skillset -- working knowledge of how and where to source product, preferably in the fastener industry.
* Strong Microsoft Suite skills, including Excel.
* Ability to find part sources and generate quotes through multiple avenues including internet sourcing.
* Deadline-driven.
* Superb verbal and written communication skills, including strong business etiquette.
* Articulate and ability to perform demonstrations that engage and inspire.
* Ability to memorize details such as product specifications.
* Strategic thinking and problem-solving skills.
* Analytical thinking and data-gathering skills.
* A strong growth mindset.
* Leadership skills.
* Superb verbal and written communication skills, including strong business etiquette.
* Articulate and ability to perform demonstrations that engage and inspire.
* Ability to memorize details such as product specifications.
* Strategic thinking and problem-solving skills.
* Analytical thinking and data-gathering skills.
* A strong growth mindset.
* Leadership skills.
PHYSICAL REQUIREMENTS:
While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Occasional travel.
While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Occasional travel.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
WORKING CONDITIONS:
Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative
work.)
Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative
work.)
Equal Opportunity Employer
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.
Skills Required
- High school diploma or equivalent
- College degree with a business focus
- Fastener or hardware industry and/or distribution experience
- Extensive retail, sales, or customer service experience
- Must qualify as a U.S. Person under ITAR
- Ability to report to the assigned office during scheduled in-office workdays
- Working knowledge of product sourcing, preferably in the fastener industry
- Strong Microsoft Office Suite skills, including Excel
- Ability to generate quotes through multiple sourcing avenues
- Strong verbal and written communication skills
- Strategic thinking, problem-solving, analytical thinking, and data-gathering skills
- Leadership skills and a growth mindset
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The Company
What We Do
DB Roberts is a North American distributor of engineered fasteners, inserts, rivets, spacers, and other hardware. The company supports customers with a broad product catalog, authorized supplier relationships, inventory availability, and supply-chain management programs. Its offerings serve applications including electric vehicles, server enclosures, and other industrial markets, while its customized inventory solutions help customers streamline purchasing and maintain reliable operations.
