The Role
Assists dealership customers with selecting vehicles and services, explains product features and options, customizes vehicle deliveries, follows up on sales leads through the CRM system, and builds long-term customer relationships. The role requires strong communication, listening, attention to detail, a positive attitude, teamwork, and a valid driver’s license.
Summary Generated by Built In
Job Summary: We are looking for a Product Specialist to join our growing team! The right candidate will have excellent communication and interpersonal skills and the ability to assist clients in choosing the right products and services that best fit their needs.
Benefits
- Competitive Pay
- Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
- 401K after 90 days
- Paid Time Off
- Sick Time
- Vacation Time
- Paid Training
- Career Advancement Opportunities
Responsibilities
- Greet and guide clients as they appear on the lot to proceed into the sales process
- Engage in conversation with clients to fully understand their needs and manage expectations
- Assist clients in identifying the right vehicle to fulfill their wants and needs
- Continuously develop product and sales acumen to become the vehicle expert. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies
- Customize vehicle delivery while ensuring that the client understands the vehicle's operational features
- Follow up daily on all sales leads from a variety of sources using the dealership's Customer Relationship Management System (CRM)
- Initiate and cultivate enriching and long-lasting relationships with customers
- Maintain strong knowledge base of all new vehicle makes and model
- Bring your ‘A game’ along with a positive attitude to work with you every single day
Qualifications
- Ability to maintain hardworking, high-energy personality throughout the workday
- Positive can-do mentality, eager to improve
- Excellent verbal and written communication skills
- Ability to thrive in a collaborative team setting
- Effective listening and communication skills
- Attention to detail in follow-through and closing skills
- Valid driver's license
About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan NV Commercial Trucks. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- Excellent verbal and written communication skills
- Strong interpersonal and listening skills
- Ability to work effectively in a collaborative team environment
- Hardworking, high-energy personality
- Positive attitude and willingness to improve
- Attention to detail and effective follow-through and closing skills
- Valid driver's license
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The Company
What We Do
Kelly Automotive Group is a family-run Massachusetts auto dealer group established in 1965. Under Brian Kelly, it operates seven automotive brands across six locations in the North Shore/New England area, offering new and pre-owned vehicles, sales, service, parts, and collision repair. Its dealerships represent brands including Honda, INFINITI, Jeep, Chrysler, Nissan, and Volkswagen, emphasizing honest sales and excellent customer service.
