Clozd

Product Specialist

Posted Yesterday

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Lehi, UT, USA

Hybrid

Junior

Sales • Consulting

The Role

Serve as the primary client-facing technical resource for Clozd’s platform. Support integrations and feature implementations, investigate bugs, monitor AI quality signals, troubleshoot complex product issues, answer difficult questions, and translate client feedback into actionable product requests. Improve scalable client support through documentation automation, AI support enhancements, status visibility, and enablement. The role requires strong technical aptitude, independent investigation, executive communication, ownership, and client empathy.

Summary Generated by Built In

Clozd is the leader in Decision Intelligence, helping companies uncover the truth by capturing direct feedback throughout the customer journey.

We believe most revenue organizations are operating without the full picture. CRM and call data only tell part of the story. Clozd delivers the missing truth layer, giving executives the insights they need to improve win rates, retention, and growth.

We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment, and never compromise their integrity.

As a Product Specialist, you'll be the Clozd Platform expert to assist our existing clients and internal users. This is a high-impact role for someone who's equal parts technical, curious, and client-savvy. You'll bridge clients and Product by helping customers implement new functionality, troubleshooting complex technical issues, answering difficult product questions, and translating client needs into clear, actionable product feedback.

What you will be doing:

Serve as the primary client-facing technical resource for existing clients, owning conversations around implementing technical integrations and new features that fall outside standard onboarding
Investigate bugs thoroughly in order to hand Product highly detailed reports that make fixes faster to build, review, and ship, while keeping clients and internal stakeholders updated along the way
Track AI quality signals for in-app features like AskClozd and proactively investigate issues based on frequency, severity, and client impact, bringing Product a clearly defined problem and potential solution
Become the go-to resource for difficult product questions that can't be answered by AI or existing documentation. Dig into the platform, logs, data, and other available resources to find answers independently before escalating to Product or Engineering
Advocate for client-driven feature requests by validating the need, assessing impact and urgency, and bringing Product a well-defined request with clear context, desired outcomes, and potential solutions
Continuously improve and scale how we support clients by automating documentation updates, improving the AI support bot, increasing visibility into bug and feature-request status, and building better internal and external enablement

Qualifications:

1–3 years of experience in technical support, implementation, solutions engineering, product, technical account management, or another client-facing technical role
Strong technical aptitude and the ability to troubleshoot unfamiliar problems independently—across logs, data, system behavior, and product configuration—and explain them in clear, accessible terms
Comfortable and professional engaging directly with executive-level stakeholders
Sharp critical-thinking and investigative skills, with a natural instinct to find the answer yourself before escalating
A builder's mindset, always looking for ways to help our clients more effectively and scalably instead of simply executing the existing process
Strong ownership and follow-through, with the ability to drive issues to resolution and keep stakeholders informed along the way
Alignment with Clozd's core values: vision, drive, empathy, stewardship, authenticity, and integrity

Clozd is an Equal Opportunity Employer. Clozd does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Clozd participates in E-Verify.

All Clozd employees are required to successfully pass a background check upon being hired.

Skills Required

1-3 years of experience in technical support, implementation, solutions engineering, product, technical account management, or another client-facing technical role
Strong technical aptitude and ability to troubleshoot unfamiliar problems across logs, data, system behavior, and product configuration
Ability to explain technical issues in clear, accessible terms
Comfort and professionalism engaging directly with executive-level stakeholders
Strong critical-thinking and investigative skills
Builder’s mindset focused on scalable client solutions and process improvement
Strong ownership and follow-through, including driving issues to resolution and keeping stakeholders informed
Alignment with Clozd’s core values: vision, drive, empathy, stewardship, authenticity, and integrity
Successful completion of a background check upon hiring