Product Specialist

The Product Specialist helps customers, industry professionals, and internal resources achieve success with CAST products by serving as a technical advisor, workflow expert, and hands-on production resource. This role blends technical knowledge with creative understanding to guide effective adoption, demonstrate real-world value, and identify opportunities to expand product usage.

Working frequently onsite in active production environments, the Product Specialist delivers demonstrations, configures workflows, conducts training, supports product evaluations, and participates in customer engagements — ensuring CAST solutions perform reliably in the environments where they matter most. As a bridge between customers and internal teams, this role translates field insights into actionable feedback, strengthens product usability, and supports successful implementation across a wide range of real-world productions.
This roles salary range is between $55,000 - $65,000 a year.
Duties & Responsibilities:

• Guide users through onboarding, workflow coaching, and best practice adoption tailored to real-world scenarios.

• Build trust with customers and help integrate CAST workflows into their technical ecosystems.

• Deliver high-impact demonstrations both remotely and onsite, showcasing CAST technology in environments that reflect actual industry use.

• Support sales discovery, proof of concept builds, and technical consultations to align CAST capabilities with customer goals.

• Tailor demonstrations to each project, reflecting an understanding of customer-specific needs and objectives.

• Proactively identify upsell and expansion opportunities during customer engagements, recommending products and add-ons aligned to customer needs.

• Configure, optimize, and guide customers through CAST product workflows using advanced functional and technical expertise.

• Stay current with evolving entertainment technology trends to maintain relevant, up-to-date product knowledge.

• Recreate customer scenarios both onsite and remotely, diagnosing root causes and helping refine workflows through structured problem solving.

• Troubleshoot complex, real-world challenges while maintaining a customer-focused mindset.

• Simplify complex workflows to ensure customers and internal teams gain clear, actionable understanding.

• Create training content, workflow guides, tutorials, demo scripts, and knowledge articles that expand product adoption and strengthen customer confidence.

• Manage last-minute changes, live show constraints, and technical uncertainties with composure and professionalism.

• Adapt to shifting schedules, significant travel demands, and evolving project needs; participates in a rotational 24/7 technical support on-call schedule.

• Represent CAST at productions, tradeshows, roadshows, partner events, and customer installations.

• Collaborate cross-functionally to ensure customer feedback and deployment learnings are integrated into product improvements.

#LI-RB1

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.