Product Specialist

About Enterpret

Enterpret is redefining how companies understand and act on customer feedback.

We are building an AI-native platform that pulls feedback from every source surveys, support tickets, reviews, Slack, communities and turns it into clear, usable insight that teams can act on.

We work with some of the most product-driven companies in the world like Canva, Notion, Descript, Perplexity and more. We are backed by Kleiner Perkins, Canaan Partners, and Peak XV. Our mission is simple: make the voice of the customer impossible to ignore.

About the role

This role sits at the front line of how customers experience Enterpret. As a Product Specialist, you will become one of the deepest product experts in the company.

You will work directly with customers who have complex technical questions and real production data flowing into Enterpret.

You are here to understand how the product really behaves in the wild and help customers succeed when things get messy, technical, and ambiguous. You will work closely with Solution Architects, Customer Success, Product, and Engineering. Over time, you will help shape how we automate support, build AI agents, and turn repeat problems into scalable product improvements. This is a high-learning, high-impact role built for people who want to grow into senior technical and leadership positions.

What you will do 

• Become a deep expert on how Enterpret works across APIs, data pipelines, AI workflows, and integrations
• Handle complex technical questions from customers that go far beyond basic support
• Help debug real customer setups when data does not look right or pipelines break
• Work with Solution Architects to understand customer architectures and spot risks early
• Translate customer problems into clear inputs for Product and Engineering
• Identify patterns across customer issues and push for better tooling, automations, and AI-driven workflows
• Help test and validate new product features in real customer environments
• Document edge cases, best practices, and workarounds so the entire company gets smarter

This role gives you direct exposure to how enterprise customers actually use the product, not just how we think they do.

What it takes 

• Strong technical curiosity and comfort working with software systems
• Ability to understand APIs, data flows, and product behavior even if you are not writing large features
• Clear communication skills when explaining technical issues to customers and internal teams
• High ownership and persistence when things break or do not make sense
• Desire to learn fast and grow into bigger responsibility

• High Impact: Work on real customer problems and real production systems — not abstract homework — where what you learn directly shapes the product.
• Ownership: End-to-end responsibility for the problems you take on, from first debug to lasting fix.
• Complex Challenges: Get hands-on with AI workflows, data pipelines, and enterprise-scale customer environments.
• Growth: Learn how high-growth SaaS products are built, sold, and supported, and grow fast into senior technical or leadership positions.
• Culture: Open, collaborative, and values-driven environment with autonomy, surrounded by strong engineers, product thinkers, and operators.
• Benefits: Competitive salary, equity, hybrid work setup, premium healthcare, and more.

At Enterpret, we operate with a deep sense of ownership — we play for the team and do what it takes to win together. We care personally for our teammates while pushing each other with honest, actionable feedback. Above all, we approach everything with humility and a drive to keep learning and getting better.

We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favourable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.