Brief Job Description:
The Product Specialist - Services will drive value creation and regional business outcomes by evolving ERP product capabilities through targeted enhancements and projects, while supporting Product Owners towards global convergence. The Product Specialist is positioned at the intersection of high business proximity and high standardization, serving as a key enabler of ERP product evolution across the organization.
The Services Product Specialist will support the following areas:
- Oracle eBS Field Service/Mobile Field Service
- Oracle eBS Depot Repair
- Oracle eBS Install Base
- Oracle eBS Oracle Service Contracts
- Other Service related areas
Key Responsibilities:
- Design and deliver enhancements and process improvements to ERP systems
- Translate business requirements into scalable, standardized solutions
- Ensure enhancements are aligned with regional and global strategies
- Consolidate local process variants into a shared global ERP template, ensuring consistency across regions and alignment with the target operating model
- Assess and reduce local customizations and deviations, converging them toward standardized and globally supported ERP solutions
- Identify and eliminate duplicated or overlapping processes and solutions
- Provide expert-level support on complex, non-standard, or recurrent tickets
- Analyze root causes of recurring issues and convert them into enhancement backlog items
- Transfer knowledge to Second-Level Support through playbooks, guidelines, and documentation
Key Performance Indicators(KPI`s)
- Application Stability : Maintain and improve system reliability and uptime
- Project Success : Deliver enhancements and projects on time, on scope, and on budget
- % Time on Projects : Maximize time allocation toward strategic enhancement and convergence initiatives
Qualifications:
- Experience
- 5+ years of experience in ERP systems implementation, support, or product management
- Demonstrated experience in driving ERP enhancements and process standardization across multiple regions
- Track record of translating business requirements into scalable technical solutions
- Technical Expertise
- Oracle E-Business Suite – Strong functional knowledge and configuration experience
- ServiceNow – Proficiency in ticket management, workflows, and knowledge base management
- SharePoint – Experience with documentation, collaboration, and knowledge sharing platforms
- Understanding of ERP convergence methodologies and global template design
- Professional Competencies
- Strong analytical and problem-solving skills with ability to identify root causes
- Excellent communication skills with ability to engage both business stakeholders and technical teams
- Consultative mindset with ability to provide structured, expert-level guidance
- Ability to balance regional business needs with global standardization objectives
- Project management skills with ability to manage multiple enhancement initiatives simultaneously
- Knowledge transfer and mentoring capabilities (for Senior level)
About the Team
Skills Required
- 5+ years experience in ERP systems implementation, support, or product management
- Experience driving ERP enhancements and process standardization across multiple regions
- Track record of translating business requirements into scalable technical solutions
- Strong functional knowledge and configuration experience with Oracle E-Business Suite
- Proficiency with ServiceNow (ticket management, workflows, knowledge base)
- Experience with SharePoint for documentation and collaboration
- Understanding of ERP convergence methodologies and global template design
- Strong analytical and problem-solving skills, including root cause analysis
- Excellent communication skills to engage business stakeholders and technical teams
- Consultative mindset with ability to provide structured, expert-level guidance
- Project management skills to manage multiple enhancement initiatives simultaneously
- Knowledge transfer and mentoring capabilities (senior level responsibilities)
What We Do
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
