At Porsche Bethesda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Job DescriptionProduct Specialist Responsibilities include:
- Provides a pressure-free ownership experience. One that helps guests better understand the operation, benefits and value of innovations and engineering advantages. This higher degree of understanding will help guests better appreciate their vehicles, which in turn create a stronger emotional connection to the brand.
- Assesses customer knowledge and priorities to personalize the ownership experience.
- Explains and demonstrates vehicle features and technologies, focusing on customer comfort level and retention.
- Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features and benefits.
- Keeps abreast of new products, features, accessories, etc., and their benefits to clients.
- Follows up with customers within one to two weeks after delivery to answer questions or conduct additional clinics to teach other feature operations.
- Directs customers to additional information resources.
- Delivers a delightful ownership experience.
Duties also could include:
Service support:
- Visits the customer lounge to introduce services and share valuable vehicle technology insights with customers.
Additional customer and in-dealership support:
- Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
- Conducts new owner clinics.
- Answers product questions on the telephone and during walk-ins.
- Troubleshoots vehicle technology features.
Qualifications
Requirements:
- High school diploma or equivalent.
- Ability to perform at a minimum volume according to dealership standards.
- All applicants must be authorized to work in the USA.
- All applicants must perform duties and responsibilities in a safe manner.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.
It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEOC guidelines
Skills Required
- High school diploma or equivalent
- Ability to perform at the minimum volume required by dealership standards
- Authorization to work in the United States
- Ability to perform duties and responsibilities safely
- Ability to pass pre-employment background checks
- Ability to pass an MVR check
- Ability to pass a drug test
- Ability to pass a credit report check
- Valid driver's license
What We Do
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences, driven by strategic investments in technology, teammates, and ideas that ultimately fulfill ownership dreams, enrich lives, and deliver happiness to our guests and teammates. As one of the largest automotive and powersports retailers in America, we are committed to delivering on this goal while pursuing expansive growth and taking progressive measures to be the leader in these categories. Our new platforms, programs, and people are set to drive the next generation of automotive and powersports guest experiences.
