The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.
At the AAMC, we are committed to supporting our employees with a comprehensive benefits package designed to promote well-being, professional growth, and work-life balance. Highlights include:
Remote Work – Fully remote work available for most positions
Retirement Savings – Generous 403(b) employer contributions and financial wellness resources, including professional financial advising.
Health & Wellness Perks – Fitness and bicycle subsidies, on-site and virtual wellness programs (live yoga, meditation, mental health webinars, flu shot clinics, and more)
Support & Family Care – Employer paid Employee Assistance Program (EAP) and back-up care options for children, adults, elders, and even pets
Additional information can be found on our website.
The Product Specialist, MCAT & PREview Test Prep, supports the planning, development, delivery, and continuous improvement of the MCAT and PREview preparation portfolio. Working under the direction of the Product Manager, this role assists with project coordination, business operations, vendor communication, and customer service activities to ensure products are high quality and accessible to users. The Specialist collaborates across internal and external teams—including Marketing, IT, the AAMC Store, the Contact Center, and the AAMC’s external test prep vendor—to support customer service, operations, communications, and fulfillment. The position also contributes to user research and data analysis to inform product development and enhancements, identify process improvements, and help ensure a positive customer experience for students, advisors, and institutional purchasers.
Product Development & Lifecycle Support:
Assist in planning, developing, launching, and maintaining new and existing MCAT and PREview preparation products and resources.
Support documentation, scheduling, and communication for product launches and updates.
Conduct user acceptance testing and coordinate feedback and issue resolution with internal and external partners.
Serve as a point of contact for customer inquiries received through MCAT preparation communication channels.
Collaborate with the AAMC Store and AAMC Support Center to ensure accurate, timely, and consistent support for customers and bulk purchasers.
Track customer service inquiries to identify common issues, pain points, and opportunities for improvement.
Customer Service & Sales Support:
Serve as a point of contact for customer inquiries received through MCAT preparation communication channels.
Collaborate with the AAMC Store and AAMC Support Center to ensure accurate, timely, and consistent support for customers and bulk purchasers.
Track customer service inquiries to identify common issues, pain points, and opportunities for improvement.
Business Operations & Cross-Functional Coordination:
Support business operations by coordinating with teams such as Marketing, Finance, IT, and eCommerce to maintain accurate product listings and fulfillment.
Assist with cross-promotions and updates to product pages and communications.
Document and track action items and help resolve operational issues as they arise.
Market Research & Data Analysis:
Assist in collecting and analyzing customer feedback, market research, and usage data to inform product enhancements.
Conduct competitor analyses and summarize findings for consideration by the Product Manager.
Help develop and maintain reports and dashboards tracking portfolio performance.
Vendor & Partner Support:
Communicate with vendors regarding product updates, timelines, and quality expectations.
Track deliverables and escalate issues as needed to ensure product accuracy and reliability.
Support vendor testing and documentation for digital products.
Accommodated Examinee & Administrative Support:
Producing paper materials and fulfilling requests for special format products for accommodated examinees.
Maintain records of requests and ensure compliance with internal policies.
Provide administrative and logistical support to the Exam Preparation team as needed.
Required Qualifications:
Bachelor's Degree or equivalent experience.
0 - 2 years of related work experience.
Preferred:
0-2 years of product management experience, including managing projects within a matrixed environment and providing customer support.
Remote Work Eligibility
This position is eligible for remote work in the contiguous USCompensation Grade Range
$60,350.00-$71,000.00Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations.
If a bachelor’s degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.
The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact the talent acquisition team.
Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.
BROWSER REQUIREMENTS: Applications must be submitted using Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
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What We Do
The AAMC’s strong sense of community and professionalism fosters an environment that supports the career and personal goals of its staff. Through development opportunities, employee support and activity groups, and other resources, employees can work in an environment where innovation and new ideas are encouraged. The AAMC serves a vital purpose as the nation’s voice for America’s medical schools and teaching hospitals. These institutions play a crucial role in our nation’s health care by training the next generation of doctors, discovering new medical knowledge, and providing superior clinical care. The work of the AAMC and its employees leads and serves our member institutions and constituents.
