Product Specialist - Joints

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Hospital/Hospital Systems (Commission)

Job Category:

Professional

All Job Posting Locations:

Singapore, Singapore

Job Description:

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

The Product Specialist is responsible for building relationships with key accounts and manages a group of key accounts and territories.

The position will develop business opportunities across the Orthopaedics range of products with the objective of achieving/exceeding the sales and profit targets for both Franchise and Account-based Business Plans.

The role is also responsible for developing long-term positive customer relationships to build customer loyalty and confidence in Johnson & Johnson  as a preferred supplier.

REPORTING LINE

This position reports to Sales Manager, Joints              

JOB RESPONSIBILITIES

• Achieve / exceed assigned account sales targets & gross profit contribution in key accounts.

• Identify development opportunities and increase unit growth, profitability and market share for target customers.

• Achieve high levels of customer satisfaction through customer relationships, product support and services.

• Improve the efficiency and effectiveness of customer delivered health care services to patients through in-service education and training where appropriate.

• Support sales, marketing and franchise teams and other Johnson & Johnson business/functional unit members through a cooperative and constructive approach to sales meetings, internal company relationships, account development and the resolution of day-to-day business issues.

• Manage Account information through effective, timely reports and accurate customer records.

• Continuously improve product knowledge and selling related skills to provide improved service to customers which differentiate Johnson & Johnson from competitors.

• Engage in product portfolio management and set strategic directions based on customer needs and business goals.

• To undertake any other duties or responsibilities deemed necessary, for the advancement of the Company     

REQUIREMENTS

• A Diploma in Nursing/Bachelor Degree

• Preferably with Orthopaedics or medical device experience.

• 1 to 3 years of selling experience with strong sales record.

• Must be willing to work long and irregular hours, including weekends

• Ability to conduct sales mapping, Pre-Call Planning and post call review and follow-ups

• A strong team player with excellent interpersonal, communication & presentation skills.

• Strong, demonstrated leadership qualities, driven by a passion to excel in a customer-centric and innovative organization.

• Possess a valid Class 3 driving license is preferred

Desirable characteristics

• Ability to manage external customer demands and build relationship within assigned accounts

• Ability to handle complexities of account from different stakeholders involved in the decision making process

• Plan and execute sales strategies to convert customers through competency of products knowledge, procedural knowledge and service support

• Dynamic and outgoing personality

• To deliver results under pressure, and possess the ability to handle work stress

Required Skills:

Preferred Skills:

Analytical Reasoning, Brand Ambassador, Cross-Selling, Customer Centricity, Customer Effort Score, Execution Focus, Goal Attainment, Hospital Operations, Innovation, Market Opportunity Assessment, Medicines and Device Development and Regulation, Problem Solving, Report Writing, Sales, Solutions Selling, Sustainable Procurement, Vendor Selection