The Role
Supports implementation, administration, and continuous improvement of a roof and flood mitigation resiliency program. Responsibilities include user acceptance testing, application and eligibility review, training-material validation, stakeholder coordination, applicant support, contractor and evaluator coordination, process monitoring, and identifying improvements to program efficiency, customer experience, and compliance.
Summary Generated by Built In
The Product Specialist is responsible for supporting the development, implementation,
administration, and continuous improvement of a Roof and Flood Mitigation Resiliency
Program. This role oversees financial assistance initiatives designed to help property
owners reduce their vulnerability to catastrophic natural hazards through mitigation and
resilience improvements.
As the primary point of coordination, the Product Specialist collaborates with internal
stakeholders, insurance organizations, construction professionals, technology partners,
contractors, and program evaluators to ensure successful program delivery and
compliance.
Key Responsibilities:
• Support program implementation, operational setup, and ongoing process
improvements.
• Conduct user acceptance testing (UAT) to ensure system functionality, accuracy,
and alignment with program requirements.
• Review training and program materials for accuracy, completeness, and
consistency.
• Manage and review applications to ensure completeness, eligibility, and
compliance with program guidelines.
• Serve as a subject matter expert on program policies and procedures, providing
guidance and answering applicant questions throughout the application lifecycle.
• Coordinate with contractors, evaluators, and external partners to facilitate
application reviews and project approvals.
• Monitor applications through all stages of the review and approval process, ensuring
timely processing and effective communication with all parties.
• Identify opportunities to enhance program efficiency, customer experience, and
operational effectiveness.
• Maintain strong working relationships with bureau resources, insurance partners,
construction professionals, and technology vendors to support program success.
Qualifications:
• Bachelor's degree (or equal years’ experience) in public administration, business
administration, finance, emergency management, insurance, public policy,
engineering, construction, risk management, or a related field.
Requirements
Top 3 Skills:
User Acceptance Testing
Create Training Materials
Stakeholder Engagement
Skills Required
- Bachelor's degree or equivalent years of experience in public administration, business administration, finance, emergency management, insurance, public policy, engineering, construction, risk management, or a related field
- User Acceptance Testing
- Ability to create training materials
- Stakeholder engagement
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The Company
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
