Our Product Specialist team sits at the heart of SumUp's Ecosystem — acting as the critical link between the merchants using our products and the engineers and product managers building them. We handle integration support, diagnose complex technical issues, and make sure the feedback that matters actually reaches the people who can act on it.
This role exists because our team is growing and the work is expanding. We're bringing in someone who can take ownership of integration-related support from day one, help us scale our early-stage products, and grow into a more senior specialist over time. If you're technically sharp, enjoy working across teams, and want a role where your work directly shapes how products improve — this one's for you.
What you'll doHandle integration-related support requests (APIs, SDKs, plug-ins, cloud solutions) and reproduce issues through structured testing
Identify recurring patterns and document them clearly — with reproduction steps, supporting evidence, and relevant context — before escalating to the right team
Act as a connector between merchant-facing teams and our Engineering and Product teams, translating real-world issues into actionable insights
Maintain and improve documentation, knowledge base articles, and escalation processes so the whole team benefits from what you learn
Support the onboarding and technical rollout of early-stage products, including upskilling our Customer Support teams to handle common queries independently
Strong hands-on experience with APIs and integration workflows, whether through a degree, internship, or professional experience
Comfortable troubleshooting across software, hardware, and peripheral integrations, and able to explain findings clearly to both technical and non-technical audiences
Experience working with cross-functional tools such as CRM platforms, ticketing systems, or data dashboards
Ability to stay organised and deliver quality work even when processes are still being defined or priorities shift
A natural curiosity for how products work and a drive to see problems through to resolution, without waiting to be told what to do next
🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
🏖 Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days
🥗 Subsidised restaurant tickets (Edenred) and office breakfast on Mondays
🌴 Break4me: 1-month sabbatical after 3 years of service
🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Skills Required
- Strong hands-on experience with APIs and integration workflows
- Comfortable troubleshooting software, hardware, and peripheral integrations
- Experience with cross-functional tools (CRM, ticketing, dashboards)
- Ability to deliver quality work in undefined processes
- Natural curiosity for product functionality and problem resolution
SumUp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SumUp and has not been reviewed or approved by SumUp.
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Leave & Time Off Breadth — Paid time off is positioned as a standout, including 22 vacation days that increase with tenure, public holidays, a quarterly Wellness Day, special leave, and a fully paid one‑month sabbatical after three years. This combination makes time-off benefits feel notably robust in the overall rewards package.
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Healthcare Strength — Health coverage is described as comprehensive, with medical plan options (including carriers such as Cigna and Kaiser) plus dental and vision. Company-paid life insurance and disability coverage are also part of the protection package in the U.S. materials.
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Retirement Support — Retirement benefits include a published 401(k) match formula that provides an employer match up to a stated cap. The clarity of the match structure supports straightforward evaluation during offer comparisons.
SumUp Insights
What We Do
SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.
Why Work With Us
SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!
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